Jinjin Li Email & Phone Number

Kitchener, Ontario, Canada

OTTO Motors is a division of Clearpath, which has been acquired by Rockwell Automation.

Kitchener, Ontario, Canada

Kitchener, Ontario, Canada

Toronto, Ontario, Canada

• Updated 5 articles using MadCap Flare and GitHub to clarify Insights’ guided search documentation• Created a user journey map using Figma to review and improve Insights’ UI copy• Reviewed all 14 Insights articles using MadCap Flare’s XML editor to ensure the documentation meets accessibility standards• Collaborated with internal and external stakeholders to ensure all updates to Insights’ documentation are accurate

Toronto, Ontario, Canada

• Crafting and maintaining technical documentation for 213 Help Center articles across 12 different categories in Intercom• Consulting with product designers to ensure all new updates to documentation are complete and accurate• Maintaining Help Center articles to resolve 95% of 114,984 user inquiries monthly, resulting in 5% chat requests for support• Training the resolution bot to resolve more international user inquiries by suggesting articles in Spanish and Portuguese

Kitchener, Ontario, Canada

• Crafted and maintained technical documentation for Help Center articles, field-level help, release notes, and video scripts using Arbortext for a total of 10 articles • Consulted with two internal teams to ensure all new updates to documentation are complete and accurate• Participated in a UX design workshop to identify pain points in NetSuite’s UI and create a long-term improvement plan• Expertly composed technical documentation explaining an e-card creation process solution as a participant, on behalf of Oracle NetSuite in Hackathon 4Good resulting in placing the top 5 teams

Toronto, Ontario, Canada

• Revised and improved complex technical information to concise instructions to provide better clarity for the end-user• Through the use of InDesign, crafted enhanced software documentation for ERP connectors, EDI solutions, and warehousing solutions including user guides, manager guides, and connector guides• Created and updated Confluence pages for training future Technical Writer co-op students with tips and guidance to using Jira, Confluence, and InDesign to update Edisoft’s user guides

Toronto, Ontario, Canada

• Authored a technical guide deck using PowerPoint explaining how to use a third-party survey application to create surveys, distribute surveys, and generate data reports through collected feedback • Created, consistently updated, and performed regular quality assurance checks on a technical FAQ document that provided RBC employees in other departments with information to understand and transition into using a new data repository system • Crafted 4 monthly blog articles which were published and shared within RBC’s internal social media forum

Waterloo, Ontario, Canada

• Created content and designed website wireframes for Renison’s English Language Institute to market key unique features of the different English language programs for recruiting international students• Conducted competitive market analyses of different university English language programs to determine Renison’s strategic profile and provided recommendations on features to improve• Captured video content and drafted scripts for Renison’s promotional videos to support marketing initiatives • Collaborated with Renison’s international stakeholders to create program-specific websites and agreements

Richmond Hill, Ontario, Canada

• Drafted and supported the editing of communications documents including press releases, letters, web articles, speeches, newsletters, and reports regarding organization events and promotions • Monitored and posted on organization social media profiles on Facebook and Twitter• Coordinated volunteers and supported planning for cultural and promotional outreach events • Compiled and updated Excel contact information of corporate sponsors for marketing and outreach purposes

Toronto, Ontario, Canada

• Designed posters with Pixlr, Word, and Canva for promoting annual community events • Planned and organized outdoor trips for the organization’s clients with outdoor facilities• Coordinated with bus companies, senior staff, and coworkers to schedule and facilitate events