Jinjutha P. Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Co-lead and manage a team of over 10 colleagues across multiple countries, ensuring seamless daily operations and consistently delivering high-quality results.- Provide project work plans to optimize and maintain product listing pages, driving over 6,000 sessions within 3 months for the Thai Market (measured by Google Analytics).- Collaborate with the Software Engineering Team for Quality Assurance and detail tool improvements, particularly during system migrations.- Elevated product feed categorization from 60% to 100% for the Thailand and Malaysia markets, working with cross-functional teams.- Work with Content Writers to audit and enhance SEO local content for the Thai Market, further boosting online presence.- Engage hands-on with team members on daily tasks, including product research, product detail page (PDP) creation, and quality control of product pages.- Leveraged SQL tools to streamline processes, enhance operational efficiency, and drive data-driven decision-making.- Develop and maintain Standard Operating Procedures (SOPs) in Confluence to ensure consistency and quality in workflows.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Assisted in managing a team responsible for creating product pages tailored to current market trends in multiple regions.- Used Google Trends & Google Analytics to research Thai Market trends, focusing on FMCG to ensure top visibility of products.- Created and published over 500 new product pages per week for English & Thai markets.- Managed daily operations to maintain a high-quality product catalog for the Thailand market, consisting of over 2000 categories and millions of product listings.- Conducted quality checks to ensure the integrity of iPrice's Homepage across all 8 countries for a positive user experience.- Performed data extraction and analysis to identify opportunities for improving product page quality and relevance.

Bangkok Metropolitan Area, Thailand

- Resolve product and service problems by clarifying the customers’ complaint e.g., determine the causes of the problems, sort out an appropriate solution to solve the problems, and follow up the cases bases on the SLA method.- Monitor order system (Restaurant Management System) for restaurant to make sure restaurant’s orders are in good condition.- Cooperate with LINEMAN & LALAMOVE Team through Freshdesk to provide solutions for both customers, restaurant owners, and riders.- Encourage the restaurants to be a partner, join promotion, campaign, etc with the company

New Jersey, Atlanyic City

- Worked as Intermediate Cook to prepare and follow the prep list created by chefs to plan duties.- Supporting head chefs to prepare meals for over 2000 guests a day.- Assisting hotel manager in logistics preparation for hotel events.

Bangkok Metropolitan Area, Thailand

- Assisting the Executive Director Secretary in translating documents, preparing necessary meeting materials, and drafting itineraries.- In charge of receptionist tasks such as answering phones, greeting guests, and reply emails.

Bangkok City, Thailand

- Managed Facebook Business Admin by overseeing 5 Facebook Pages, interacting with and resolving user issues on the platform.- Successfully improved chat response rate from 60% to 100% across all pages within 4 weeks.- Answered telephone and responded to inquiries by phone or email from users.