David Jin-Kyem Choi Email & Phone Number

United States

● Monitor and deliver projects by performing key tasks such as customer management, material allocation and project monitoring.● Coordinate with team members to improve key performance indicators in average handle time, customer satisfaction and project completion time.● Act as liaison between installation teams, customers and managers to effectively deliver installation projects.● Manage and deliver solutions to challenging customer interactions.● Facilitate scheduling and service requests across 8 markets.● Responsible for accurate and effective file management and analysis.

Troy

•Manage store sales and inventory resulting in increased annual sales revenue from $450K to $675K (150% increase)•Develop new inventory purchasing strategies to upgrade key profit segments and to bolster lagging areas.•Build marketing and customer acquisition strategy utilizing Google and social media platforms.•Implement and oversee basic customer retention platform including POS system upgrades and email lists.

Troy, Michigan

•Co-founder of E-cigarette/vapor product line sold in 4 retail locations as well as on e-commerce platforms.•Responsible for product development and day-to-day operations.•Wrote copy for all products and marketing material used in all retail channels.•Ran online marketing campaign realizing over three thousand unique entries for promotional event on forums and social media. •Successfully oversaw wordmark application process for product line.

Troy, Michigan

•Led sales team to optimize customer experience leading to increased monthly average sales from $10K to $30K (300% increase)•Headed purchasing team to consistently update inventory to stay on top of current trends.•Founded new Products team which created 15 new E-cigarette SKUs resulting in average monthly sales of $10K•Generated copy for 250+ product displays in 8 retail store locations as well as for e-commerce platforms.•Advised management team in navigating industry regulatory environment.