1. Rich experience in user research projects in 2B & 2C products of many markets, including China, the US and the EU, and be capable to capture core insights in both untouched & highly competitive markets independently. Responsible for mid-large level multinational research projects, follow up the implementation of research projects and output quality; 2. Solid qualitative and quantitative research skill-sets, including user interview and co-creation workshop, survey and satisfaction evaluation with SPSS, etc. The rigorous and goal-driven research conclusions clearly led to product strategy and detailed execution plan; 3. Working overseas for many years, excellent English skills in listening, speaking, reading and writing, and being adapted to global & English-speaking working environment smoothly.
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Lead Ux ResearcherVolvo CarsShanghai, China -
Lead Ux ResearcherVolvo Cars Jan 2024 - PresentShanghai, China -
Senior User ResearcherBytedance Apr 2022 - Jun 2023Shanghai, China -
User ResearcherBytedance Oct 2020 - May 2022Beijing, ChinaResponsible for the user research on the three main parts of Lark Suits, including setting up the satisfaction score mechanism of all Lark suites users, industry research, dividing client personas and journeys along with full dimensional and hierarchical drill down research. From which, research on the satisfaction score mechanism includes satisfaction score of each product module of Lark suits, through evaluation vertically and horizontally across multiple business lines, key issues can be instantly identified and the iterations perceived by users can be quantified along with subjective metrics. From which, research on targeting industries and the specified customer segmentations like Small & Medium business onboarding research, the understanding of some specific industries, clients, and users were developed and supported the build-up of Go-To-Market strategies. -
User ResearcherThule Group Sep 2018 - Sep 2020SwedenResponsible for the early-stage American & European market research projects on the two departments of Thule Group, which started trend forecasting through desktop research of defined competitors and market segments, to independently own 0-1 research projects like emerging markets research, product testing standards, etc. Opportunities can be captured and transferred to product strategies and concepts with the R&D department with the development of Personas and customer journeysEstablished & enlarged user database of the targeting markets; Popularized research tool kits and raised awareness of research-oriented thinking in teams. -
Master Thesis ProjectAxis Communications Feb 2018 - May 2018Lund, SwedenResearched key customers’ behavioral data types and developed a solution to analyze customers’ behavioral data for clients of furniture retailing industry -
Research InternDesignaffairs Gmbh Jun 2017 - Sep 2017Shanghai City, ChinaPrepared semi-structured interview guidelines and recorded interviewing sessions for researchers; and organized notes and contributed valuable insights to the final reports.
Jin Liu Education Details
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Industrial And Product Design -
Copenhagen Institute Of Interaction DesignData As A Design Material -
Industrial And Product Design -
Product Development
Frequently Asked Questions about Jin Liu
What company does Jin Liu work for?
Jin Liu works for Volvo Cars
What is Jin Liu's role at the current company?
Jin Liu's current role is Lead UX Researcher.
What schools did Jin Liu attend?
Jin Liu attended Lund University, Copenhagen Institute Of Interaction Design, Tianjin University, University Of South Australia.
Who are Jin Liu's colleagues?
Jin Liu's colleagues are Molly Bullen, Olaolu Ogunnaike, Christopher Kavanagh, Dawn Souster, Harry Jennings, Matthew Jones, Paul Lay.
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