Jon Innes Email & Phone Number

United States

User experience consultant specializing in product design management. Helping companies make informed choices about product design and user research so they see real business benefits. Consulting on best practices related to innovation projects, leading new product design, and reachitecture efforts and including as acting/interim Director of UX. Projects.

User experience consultant working with one of the fastest growing providers of outsourced software development services in China. Responsible for defining Augmentum’s user experience consulting practice as a strategic part of the company’s overall offerings that enable customers of all sizes to benefit from outsourcing. Working closely with staff and.

Director of User Experience for Quicken Solutions Group, the division of Intuit known for Quicken Personal Finance. In charge of user experience efforts for various projects focused on consumers, including overseeing design and user research for Intuit's expansion into health care and online banking businesses. Also directed the teams that shipped the 1st.

Originally hired into the position of "Innovation Architect", I was asked by senior management to take over a team in Palo Alto focused on next generation application design work. I helped define process and coordinate work on SAP's largest design project at the time, a web-based product line aimed at the mid-market now known as SAP Business ByDesign.

Hired to create a User Experience group by the VP of Solutions Engineering. Implemented changes to engineering processes to improve user experience, reduce development time, and improve overall product quality. Worked with senior management, product managers, and architects to design new products and features for Vitria's solutions in healthcare and.

Played a key role in growing the User Experience group from 5 to 20, including hiring and managing an interdisciplinary staff of 10 focused on UI design and user research. Defined user experience related processes. Oversaw UI design and research for Sales, Service, and Handheld (CE, Palm, and WAP) horizontal product lines as well as for key verticals and.

Hired to help Cisco establish a User-Centered Design Group within the Customer Advocacy Division responsible for corporate-wide usability and interface design initiatives. Responsible for designing and overseeing the development of UCD infrastructure (e.g., lab data logger, customer-contact database, etc.), and defining/documenting UCD processes. Led UCD.

Developed UI designs for 3 Financial applications. Assisted junior staff with interaction/UI design and usability studies of Front-Office applications (Sales, Marketing, and Field Support products). Enhanced the group's customer contact infrastructure to support field research on enterprise application design. Led interview process at OAUG 98 to gather.

Assistant in one of the first academic labs to setup an interdisciplinary team focusing on human-computer interaction and artificial intelligence. My project work involved designing UIs for defense analysts doing translation and was funded by the DoD, I also did work for HP.