- Supported iPay, an e-wallet service for international transactions, bank transfers, bill payments, merchant payments, and wallet transfers, also providing debit cards.- Managed sales, assisted customers, and resolved issues efficiently.- Facilitated account setups, transactions, and provided guidance for a seamless user experience.- Collaborated with team members to enhance support strategies and service quality.KEY ACHIEVEMENTS:- Improved customer satisfaction scores by implementing personalised support strategies.- Resolved complex customer issues, leading to a decrease in escalations.- Contributed to an increase in customer retention through proactive customer engagement.

❖ Generated weekly and monthly sales reports, ensuring accuracyand timeliness.❖ Maintained customer opportunities and account details within theCRM system.(SAP)❖ Handled quotations, proposals, and payment recovery,streamlining sales processes.❖ Provided support to the sales team in building effective proposals.❖ Tracked sales orders and reported progress to the concerned head,ensuring visibility and accountability.

❖ Managed employees effectively, handling day-to-day resourceallocation and scheduling.❖ Catered to customer needs and requirements, ensuring satisfactionand retention.❖ Planned timelines for staff, coordinating with other departmentsto ensure seamless operations.❖ Liaised with various departments to address dependencies andresolve issues proactively.

❖ Onboarded new restaurants onto the food delivery app, expandingbusiness reach.❖ Served as the single point of contact (SPOC) for restaurants,resolving delivery issues efficiently.❖ Trained new employees and managed their onboarding process,ensuring a smooth transition.❖ Coordinated with application developers for enhancements andbug fixes, contributing to product improvement.