• Delivered third-level support for desktop related issues, ranging from in-house developed to third-party applications.• Tested new technologies that could be beneficial for the company, such as alternate computing, remote workstations, tablets, video conferencing, and mobile platforms. • Served as a member of a collaborative team tasked with designing and testing Windows common desktop across global estate covering 400,000+ desktops/laptops.• Fostered and maintained relationships… Show more • Delivered third-level support for desktop related issues, ranging from in-house developed to third-party applications.• Tested new technologies that could be beneficial for the company, such as alternate computing, remote workstations, tablets, video conferencing, and mobile platforms. • Served as a member of a collaborative team tasked with designing and testing Windows common desktop across global estate covering 400,000+ desktops/laptops.• Fostered and maintained relationships with key hardware vendors such as Lenovo, Dell, and Samsung, to remain abreast of technical issues, upcoming updates, and new releases.• Evaluated, tested, and recommended hardware solutions based on business needs as part of a global team.• Maximized productivity, decreased hardware costs, and facilitated an overall cost savings of millions for the company with the design and implementation of 64-bit desktops for traders. Show less

• Functioned as the single point of contact for all IT-related issues for an Investment Banking Advisory group.• Provided in-depth desktop support for XP workstations in an Active Directory environment with group policies. • Offered support for applications, network, Blackberry, and Citrix remote access-related issues. • Collaborated with the Desktop Engineering group to test all new software before deployment.• Reviewed, analyzed, and recommended hardware and software… Show more • Functioned as the single point of contact for all IT-related issues for an Investment Banking Advisory group.• Provided in-depth desktop support for XP workstations in an Active Directory environment with group policies. • Offered support for applications, network, Blackberry, and Citrix remote access-related issues. • Collaborated with the Desktop Engineering group to test all new software before deployment.• Reviewed, analyzed, and recommended hardware and software purchases, assisting leadership.• Supplied on-call support during after-hours and weekends for senior executives.• Maintained relationships with vendors such as Thomson, FactSet, and DealMaven, to remain abreast of technical issues, upcoming updates, and new releases.• Assisted with Blackberry handsets and desktop manager software. Show less

• Worked with Developers and Managers within the Asset Management division to provide technical support.• Addressed and resolved escalated issues from application developers, business users, and deployment teams for both technical and procedural matters.• Maintained an updated and accurate knowledge base by recording and documenting all issues and resolutions.• Acted as Team Lead for desktop support to maintain desktops and laptops at a disaster recovery site, as well as Team Lead… Show more • Worked with Developers and Managers within the Asset Management division to provide technical support.• Addressed and resolved escalated issues from application developers, business users, and deployment teams for both technical and procedural matters.• Maintained an updated and accurate knowledge base by recording and documenting all issues and resolutions.• Acted as Team Lead for desktop support to maintain desktops and laptops at a disaster recovery site, as well as Team Lead for regional desktop remediation project that stabilized the desktop environment within bank standards.• Mentored and trained consultants to familiarize them with the enterprise desktop environment. Show less

• Supported developers with testing and migration of applications to new server farms.• Organized, coordinated, and submitted tested packages to packaging.• Orchestrated User Assurance Testing for the new packages.• Analyzed and submitted change requests to ensure new packages were migrated to the production environment efficiently.• Reported progress weekly to the Data Center Project Team.

• Delivered senior-level support to employees with OS, general, and financial application problems.• Provided support to Senior Level Executives and their assistants.• Partnered with the PC Engineering department to identify solutions for application and operations system-related problems that had been escalated from desktop support. • Educated and trained technical support employees in configuration, troubleshooting, and general usage of Internet Explorer, Symantec Ghost, and… Show more • Delivered senior-level support to employees with OS, general, and financial application problems.• Provided support to Senior Level Executives and their assistants.• Partnered with the PC Engineering department to identify solutions for application and operations system-related problems that had been escalated from desktop support. • Educated and trained technical support employees in configuration, troubleshooting, and general usage of Internet Explorer, Symantec Ghost, and various in-house developed applications. Show less

• Supported the technical needs for Windows 95/NT, applications, and network-related problems for a user based of 180 employees.• Oversaw a high-performance team of three desktop support employees and one hardware consultant.• Performed extensive research on the impact of pre-rollout applications and software updates on current desktop environments, provided possible workarounds and solutions for discovered issues.• Authored technical documentation for the rollout of new client-end… Show more • Supported the technical needs for Windows 95/NT, applications, and network-related problems for a user based of 180 employees.• Oversaw a high-performance team of three desktop support employees and one hardware consultant.• Performed extensive research on the impact of pre-rollout applications and software updates on current desktop environments, provided possible workarounds and solutions for discovered issues.• Authored technical documentation for the rollout of new client-end applications, including PeopleSoft, Rumba, Microsoft Office, Lotus Notes, Oracle Client, and Crystal Reports. Show less

• Established a business that provided full technical support to customers with hardware, operating system (Win95/NT), and internet-related problems.• Gathered client requirements and designed, built, set up, and configured servers to accomplish business goals efficiently and effectively. • Maintained both hardware and software aspects of servers and workstations.• Administrated clients’ NT-based web, email, and ftp servers.• Traveled to corporate clients to provide on-site… Show more • Established a business that provided full technical support to customers with hardware, operating system (Win95/NT), and internet-related problems.• Gathered client requirements and designed, built, set up, and configured servers to accomplish business goals efficiently and effectively. • Maintained both hardware and software aspects of servers and workstations.• Administrated clients’ NT-based web, email, and ftp servers.• Traveled to corporate clients to provide on-site support for dedicated leased line internet connectivity.• Created, developed, and launched web sites for various clients with Web Hosting services. Show less

• Provided daily support, including troubleshooting and handling of OS/2, Windows and Mac workstations, and OS/2 and NT servers on LAN and WANs.• Resolved technical issues involving hardware, network, and operating systems and applications.• Assisted in the rollout of hundreds of IBM ThinkPads for both mobile and remote employees.• Coached and guided college interns in various aspects of hardware, software, and network troubleshooting and support.