Jin Tan Email & Phone Number

Penang, Malaysia

Penang, Malaysia

• Client Relation Management- Over looking up to 10k order lines comprising of multiple products from different customers and 120 plus customer escalation cases quarterly.- Process customer orders placed by sales team and assuring orders placed are met with customers request date by expediting backend production team- Counter offer or provide alternatives to sales team to up sale or maintain customer relation by proposing alternate parts when low in inventory. - Mainly act as a farmer in the business role, coordinating with backend production, procurement & logistics to ensure a smooth flow of order fulfilment to end customer• Project & Product Management- Act as the main PIC to overlook full production process or new build.- Work closely with procurement team by having weekly/bi-weekly review to ensure a smooth flow of raw materials and stocks are ready for production to prevent line down- Once production begin, tight monitoring on the assembly and test for multiple products supervising production engineer assuring that all parts are in good condition whilst providing customer with progressive updates on their order.- Dealt with logistics partner understanding the transit time and financial and exports holds or documents needed for a smooth shipment to customer.• Business Trend Analyst- Review current quarter and upcoming quarter demand understanding customer order patterns and prep production to assure we have constant supply.- Using excel formula & functions to analyze products that share similar materials and execute demand prioritization to assure materials are fairly distributed to respective parts and fulfil quarter demand.

Penang, Malaysia

• Business Development - Develop and build business opportunities with local and international clients to achieve sales growth and expand company footprints. - Handle customer enquiries, negotiations and follow up action. - Promoting in-house digital products to existing and new international and local clients. - Pitching and creating awareness to target clients on the how our digital services would bring in extra value to their existing business operations.- Execute product & service presentations.- Preparation of related document to promote company products and services such as quotation, revenue projection, product portfolio.- Execute continuous improvement activities to enhance sales • Relationship Management- Responsible in establishing and maintaining client accounts- Provide support and service to local and international business partners- Monitor and analyze daily traffic on partners service and check for issues related to backend integration- Prepare monthly revenue report, traffic and conversion report. - Coordinate with internal technical department to integrate and configurate for service launching.- Act as the main person-in-charge connecting clients and backend internal team • Digital Product Development- Research on the latest trend and market demands on mobile contents and app services.- Design portals, web UI/UX and develop contents

Penang, Malaysia

- Responsible to source the correct material and supplier.- Responsible to follow-up and expedite Purchase Orders to ensure timely delivery of goods.- Arrange shipment for overseas shipment.- Ensure Purchase Orders are issued to only approved vendors.

Penang, Malaysia

Retail store sales executive, focus on customer service and achieving monthly sales target

Bachelor'S Degree, Marketing/Marketing Management, General

Stpm, Business Administration And Management, General

Activities and Societies: Traffic Warden Duty Master Volleyball Secretary

Education record

Activities and Societies: President of Leo Club of Chung Hwa Confucian Treasurer of Leo Club of Chung Hwa Confucian President of Squash.