Jinu Thomas Email and Phone Number

1. Coordinated with cross-functional teams like SEO, SEM, Content, Video, Design, Data Entry Team and Sales/Operations, through meetings and progress 2. Managed the full product life cycle stages end to end and tracked each stage closely 3. Analyzed 15+ projects, identified risks and prepared risk mitigation strategies4. Ensured that all projects are delivered on time, within scope and within budget, bringing the planned impact (ROI)5. Developed and delivered progress reports, requirements documentation and presentations 6. Managed marketing team resource bandwidth of internal team’s daily tasks and ad hoc task along with cross functional team task requirement7. Performed both the methodologies of project management i.e. Agile and Waterfall framework to develop and deliver high quality deliverables8. Tracked KPI and created performance dashboards to analyze performance of resources.

• Extracted data from Qlik Sense, performed analysis on historical sales data and shared weekly/monthly reports.• Designed metrics to measure travel agent’s performance and created template to implement a department-wide agent recognition & retention program thereby reducing churn rate by 20%.

• Handled 30+ travel agents, identified dashboard related bugs and recommended improvisations in existing dashboards.• Collected and analyzed customer data to identify opportunities that would improve sales.

1. Contributed in increasing the sales of Outlook Magazine2. Handled customer grievances 3. Improved CRM of Outlook Magazine4. Built relationship with the existing clients and generated new leads5. Analyzed & implemented marketing strategies to boost the sales of Outlook Magazine