Jinu Chacko Email & Phone Number

Thiruvananthapuram, Kl, In

Trivandrum, Kerala, India

As the Global Service Delivery Head at Toonz, I lead the end-to-end delivery of high-quality animation projects across various platforms worldwide. My role focuses on strategic planning and overseeing project execution, ensuring that each stage—from pre-production through final delivery—aligns with our creative vision and client expectations. I collaborate closely with cross-functional teams to bridge the gap between artistic goals and logistical requirements, maintain strong client relationships, and implement continuous process improvements for optimal efficiency. In addition to managing budgets and quality controls, I mentor a diverse team and stay updated on industry trends, keeping Toonz at the forefront of innovative, impactful animation content.

Trivandrum, Kerala, India

• Global Expertise: Provided strategic operations and sales growth consulting to businesses and startups in Australia, India, and the UAE, driving significant process improvements and operational efficiency.• Revenue Growth: Enabled clients to achieve substantial revenue growth through customized strategies in process optimization and cost reduction.• Lean Methodologies: Applied Lean Six Sigma principles to streamline operations, resulting in enhanced productivity and cost savings across multiple industries.

India

• Revenue Growth: Led India operations divisions to achieve quarterly revenue growth of over 30%.• Client Acquisition: Acquired 2 new high-value customers from the telecommunication sector which contributed to AU$2.7 million in additional revenue.• Cost Optimization: Executed cost-saving initiatives that enhanced operational efficiency, resulting in a 15% reduction in operational costs while maintaining service quality.• Service Diversification: Revamped the service portfolio to include 5 high-margin offerings that contributed AU$3.6 million to the total revenue pool.• Client Retention: Established and maintained customer feedback loops, leading to a 10% reduction in churn and preserving AUD$1.2 million in customer lifetime value.

New South Wales, Australia

• Outstanding Revenue Growth During Challenging Times: Attained a 27% growth in the fiscal year 2021, leading to an increase of AU$6.75 million in revenue.• Successful New Market Entry: Orchestrated the expansion of operations into the thriving Brisbane market, and established it as an AU$3.27 million revenue stream for Trikon.• Award-Winning Achievements: Led Trikon's award-winning campaigns, earning recognition on the Financial Times 'High-Growth Companies Asia-Pacific 2022' list, Deloitte’s APAC Technology ‘Fast 500’ list and securing 12 prestigious awards spanning FY20 to FY23.• Customer Acquisition and Retention Milestones: Orchestrated a 60% increase in website traffic through innovative sales and marketing initiatives, leading to a 100% rise in paying customers.• Market Expansion and Revenue Acceleration: Formulated a growth strategy that resulted in AU$2.3 million revenue growth for Victoria and AU$3.8 million for New South Wales.

India

• Establishment and Growth: Headed the establishment of full-scale operations and achieved a quarterly revenue of AU$2.4 million through strategic initiatives and effective business development.• Process Refinement: Applied Lean and Six Sigma methodologies to streamline business processes, resulting in a significant 25% boost in productivity and cost savings of AU$350K.• Operational Oversight: Collaborated closely with directors and chief executives to ensure seamless alignment with operations objectives and attained a 32% increase in overall efficiency.

Coventry, United Kingdom

An MBA graduate from Warwick Business School in the United Kingdom, the completed curriculum comprised various modules such as Operations Management, Innovation and Creativity in Organizations, Leadership Plus, Managing in a New World, Managing Organizational Performance, Marketing, Organizational Behavior, Strategic Marketing, Strategic Thinking: Strategic Evaluation and Analysis, Strategy and Practice, and Supply Chain Management. The dissertation focused on formulating growth strategies tailored for startups, demonstrating a commitment to exploring innovative approaches to organizational development and strategic management. This diverse curriculum facilitated the development of skills in critical thinking, problem-solving, and strategic decision-making, preparing for the complexities of the business and entrepreneurial landscape.

Karnataka, India

• Operational Efficiency Enhancement: Implemented streamlined operational processes, reducing project timelines by 30% and increasing overall efficiency, leading to a cost savings of $700,000 annually.• Project Turnaround Expertise: Led and executed turnaround initiatives for critical projects, achieving a 20% reduction in project completion times and surpassing client expectations.• Cross-Regional Collaboration: Fostered strong cross-functional collaboration, contributing to a 25% increase in overall project success rates.• Client Relationship Management: Cultivated and maintained strong relationships with key clients, leading to a 15% increase in client loyalty and a 25% growth in repeat business.

Cochin Area, India

• Revenue Triumph: Formed AMEX Japan Asia Pacific team and exceeded revenue goals by 16%.• Market Triumph: Outperformed competitors and secured 100% of AMEX UK recovery operations.

Hyderabad Area, India

• Enhanced Operational Precision: Managed a team of 20 quality analysts, elevating accuracy rates from 43% to 95%, resulting in a US$700K cost-saving for the Eastman Kodak product support team.• Exemplary Quality Management: Managed 5 NPS audit services for GE Global operations.

Master Of Business Administration - Mba, Strategy & Practice

Bachelor Of Arts (B.A.), Economics