Julius Juan Thomas De Leon Email & Phone Number

Makati, National Capital Region, Philippines

• Collaborating with other colleagues across Asia Pacific, Europe and America to ensure compliance with IT standards and functionality.
• Provide technical support to end users and act as a liaison with higher-level support.
• Overseeing the operation and maintenance of IT equipment and software.
• Assessing the organization's IT needs and recommending upgrades or changes.
• Provide local remote hands and eye support for checking the physical state of infrastructure devices.
• Ensuring data is stored securely and is accessible to authorized personnel.

Experience with Apollo.io Online research using Google, LinkedIn Proficient in Microsoft Office and Google SuiteExperience in profiling on LinkedIn

San Jose, Antique, Philippines

• Robinsons Place Antique (Assigned Site)National Highway, Brgy. San Angel, San Jose, AntiqueJanuary 2021 – May 2022
• Expertise in installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance
• With a background in basic network and server knowledge for H&E support
• Interact with Tenant/Partners regarding connectivity issues
• Full Desktop Support on all Admin Employees

San Jose, Antique

• Robinsons Place Antique (Assigned Site)National Highway, Brgy. San Angel, San Jose, AntiqueApril 2019 – December 2020
• Expertise on installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance
• With a background in basic network and server knowledge for H&E support
• Interact with Tenant/Partners regarding connectivity issues
• Full Desktop Support on all Admin Employees

1517F Agoncillo St., Ermita, Manila, Philippines

• Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, and telephone.
• Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals, and telephony. Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues..
• Installed and Upgraded Windows Operating Systems on Client PC’s (Windows XP to Windows 7)
• Installed and Upgraded Client machines to updated specs
• Installed and Upgraded Network Hardware Devices (Network Printers, Router, upgraded 10/100 Mbps fast Ethernet Switches to Gigabit Switches, upgraded Cat 5e cables to Cat 6)
• Network and CCTV Maintenance