• Core member of our “Sustainment” team tasked with prioritizing and resolving production related issues across various products with the goal of minimizing impact to our customers. During my time as part of the team, we were able to resolve more issues than all of the previous years combined. Part of this was attributed to implementing better processes to prioritize and track tickets and being able to immediately answer any questions the development and QA teams may have. • Managed the successful launch of adding support to run EMV transactions through our Virtual Terminal product using the Verifone VX805 peripheral and Windows middleware solution. The middleware solution allows merchant to connect the Verifone VX805 peripheral to their Windows machine and enables them to accept EMV payments through the web-based Virtual Terminal. • As part of the Worldpay Total team, I managed the successful re-branding and re-theming of our Virtual Terminal web-based product and helped answer questions from our merchants and our internal support team during our beta launch period. • Part of the Worldpay Total Mobile Integrated Payments Client team, where we recently launched the Quick Chip feature on the Miura M010 peripheral through our iOS SDK and are now working on adding the same feature through our Android SDK. Along with the SDK changes, we also improved the UX on our mobile sample apps, provided better documentation to our partners, and optimized the interaction with the Miura device. As part of this team, I’ve been able to work closely with our Solutions Consultants, Implementation Specialists, Certification teams, and even directly with some of our partners, to ensure a trouble-free experience for our integrators. • As a JIRA / Confluence system admin, I worked with dev managers and QA managers to optimize and standardize various JIRA / Confluence configurations including workflows, statuses, custom fields, and custom tickets. Also ensured JIRA best practices.

• Led a team of Product Managers to help define the product vision, product roadmap, outline requirements, and create wireframes for enterprise B2B SaaS product; consisting of a Content Management System, Digital Asset Management, Microservices, and REST APIs.• As a Product Manager / Product Owner of various websites and a web-based Content Management System, I regularly engaged with stakeholders to gather and define requirements as user stories, managed the product roadmap and backlog, and continually collaborated with stakeholders and development teams in order to ensure we remained true to the product vision.• As a Scrum Master for a number of teams, both co-located and distributed, I facilitated all agile ceremonies -- including sprint planning, backlog grooming, sprint reviews, and sprint retrospective meetings -- resolved impediments faced by the development team, ensured a continual flow of communication from all, and collaborated with QA, DevOps, and Release management teams to ensure increments were released with minimal bugs and on schedule. • Managed offshore development teams specialized in handling one-off projects and tasks that needed immediate attention. • Consulted with clients on various projects related to website launches, website and data migrations, data inconsistencies, and API integrations. • Provided weekly reports to PMO on project statuses, timelines, milestones, impediments, risks, and more.• Facilitated various social and team building events aimed at improving team dynamics and morale.

• Defined the product vision and managed the product roadmap and product backlog for an internal Content Management System used to publish all content to our online websites.• Introduced mobile iOS and Android applications to compliment our Content Management System. • Worked with our internal web production team to gather feedback on the CMS in order to help increase efficiency and productivity when publishing content to our sites.• Worked with internal stakeholders to design and launch a number of internal web applications to help increase efficiency for other departments.• Acted as Scrum Master for the CMS team and web development teams. Facilitated all agile ceremonies, removed impediments, and ensured communication and collaboration between all team members. Coached and mentored the development team to ensure we continue to be successful. Also monitored and reported burn-down and velocity charts to ensure the team was continually on-pace to complete their tasks by the end of sprints.• Assisted other product development teams with site mergers, site migrations, site launches, database migrations, and more. • Provided project status updates to PMO regarding schedule timelines, milestones, impediments, risks, and more.

• Led a team web production team consisting of 10 personnel that was tasked with managing content on various websites. Coached, mentored, and outlined on career path advancement for the team. Also, provided weekly metrics to upper management on team productivity.• Worked with the Content Management System team to add new features, report bugs, and optimize workflows to improve the efficiency of the web production team.• Organized social events to boost team morale and improve relations among the team.• Responsible for interviewing and onboarding new team members.