Analyzed department and job-related functionality requirements to align technology priorities with business needs.Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.Fostered a positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.Developed and maintained service level agreements for strategic applications and measured performance against objectives.Documented and analyzed processes and procedures and adhered to regulatory guidance.
Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate backup system.Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.

Coordination of computer network activities on local network. Design, configuration, installation and maintenance of network hardware, software, software applications, network printers, servers, routers, bridges, switches, modems, cabling, and Internet service providers.Directly responsible for the management, maintenance, and uptime of the IT infrastructure including the Data Center.The primary point of contact 24x7 for all IT-related issues.Established and maintained network users, user environments, directories, security, and virtual environments.Trained staff on software equipment usage and upgrades, including IT Company policies.Monitored help desk and managed help desk staff including performance management and training.Negotiated contracts and coordination of hardware, software, telecommunications, and support of training vendors.Installation and testing of software releases, Security updates and patches on servers and workstations.

Provide assistance and resolution for network problemsDevelop, recommend, and assist with implementation of complex upgrades and improvements to the networkDevelop solutions to complex network problems and ensure designed solutions are tested prior to implementationApply advanced skills to resolve complex problems not covered by existing procedures or practices independentlyDisplay a high level of critical thinking in bringing successful resolution to high-impact, complex and/or cross-functional problemsResponsible for training junior engineers on existing/new solutions and emerging technologiesPlan, implement, and/or engineer network solutions based on project requirements with intermediate to advanced complexityBuild and Configure Network Routers, Switches, and FirewallsDesign Secure and Highly Available Network SolutionsAnalyze and Make Recommendations on existing Network architectureBuild and Configure Load BalancersMonitoring/tracking network and direct ownership for tracking the resolution of escalated incidentsWork with NOC on escalated critical network alerts and drives efficient resolution network incidentsResponsible for timely installation, patching and upgrading of network componentsReviews log files and monitoring data for problems and perform proactive maintenancesPartners with other Asurion teams on a consistent basis in order to reduce production downtimeParticipates in RCA for production issues and be responsible to provide one for Network issues.

Installing new software.Installing new hardware (servers, printers, computer workstations, etc.).Setting up user accounts, permissions and passwordsOverseeing security of all systems, especially the internet, and installing antivirus protection.Fixing network faults on calls.Network maintenance.On call technical support for people using the network.Training staff on new systems.Day to day admin and monitoring of network use.Planning future improvements, suggesting IT solutions to business problems.Making sure all IT meets industry standards.Supervising help-desk staff.

Providing support for Desktop applications (Office, Operating system, Outlook, etc.)Troubleshoot software, hardware and network failures and resolve in a timely and accurate manner.Performed software and hardware configuration across several platforms such as Windows XP, 7, 2000 server 2008 server.Configured, upgraded, and relocated PC hardware, software and print devices.Maintain software and hardware inventory records.Recommend, purchase, configure and install laptops, PCs and computer related equipment.Network administration; create/delete user accounts, manage user rights, monitor servers.Installation and configuration of multiple operating Systems.

Online and desktop support to users with LAN issues.Diagnose, analyze and resolve user Laptop or PC software and hardware issues.Diagnose connectivity issues between LAN adopters.Maintain record of monthly payments of users.