Jiří Missbach

Jiří Missbach Email and Phone Number

Head of Support | CX | UC/UCaaS | Global operations | Data Analytics and BI @ CloudTalk
new york, new york, united states
Jiří Missbach's Location
Prague, Czechia, Czech Republic
Jiří Missbach's Contact Details

Jiří Missbach work email

Jiří Missbach personal email

n/a
About Jiří Missbach

Jiří Missbach is a Head of Support | CX | UC/UCaaS | Global operations | Data Analytics and BI at CloudTalk. He possess expertise in sip, voip, telecommunications, ss7, isdn and 33 more skills. He is proficient in German and English. Colleagues describe him as "Jiri is one of the most valuables persons I ever met. I found Jiri to be a very good, organized and ambitious expert. A open minded, brilliant, intelligent and self motivated professional with huge knowledge. Jiri has no problem to work hard when necessary and a very positive attitude towards work. Shows all the time an in-depth understanding of modern IT technologies." and "Jiří is a well-prepared voice network specialist with deep knowledge in the networking field. His work had brought a significant contribution to our team"

Jiří Missbach's Current Company Details
CloudTalk

Cloudtalk

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Head of Support | CX | UC/UCaaS | Global operations | Data Analytics and BI
new york, new york, united states
Website:
cloudtalk.io
Employees:
36
Jiří Missbach Work Experience Details
  • Cloudtalk
    Head Of Customer Support
    Cloudtalk Jun 2024 - Present
    Prague, Czechia
  • Mitel
    Operations Director
    Mitel Dec 2018 - Jun 2024
    Prague, The Capital, Czech Republic
    I have established, integrated and successfully managed CoE for Mitel Networks in Prague/Czech Republic. The CoE has multiple internal and external support functions with a primary aim on Tier2 and Tier3 Technical Support for Mitel VAD's in the EMEA region.Additional roles: Managing director of the CZ and HU entityIntegrating the local teams to the existing team infrastructureOverseeing HR/Facility/Finance/Compliance Global KPI BI dashboard - design, programming, user training.
  • Ribbon Communications
    Manager Of Technical Support
    Ribbon Communications Jan 2018 - Nov 2018
    Ribbon Communication is new name of merged Sonus and Genband
  • Sonus
    Manager, Technical Support (Emea)
    Sonus Apr 2014 - Dec 2017
    Prague, The Capital, Czech Republic
  • Sonus
    Senior Tac Engineer/Team Lead
    Sonus Mar 2011 - Mar 2014
    Prague, The Capital, Czech Republic
  • Huawei
    Product Manager
    Huawei 2010 - Feb 2011
    Prague, The Capital, Czech Republic
    ngIN
  • Self Employed
    Independent Telecom Solutions Designer
    Self Employed May 2006 - Feb 2011
    Czech Republic
    Design and deployment of open source based telco solutions for small to mid size companies.- inbound call centers with IVR's, conditional routing, call recordings- outbound call centers, automatic dialing, LCR, call recording- callback via GSM/SIP gateways- calling cards
  • Orange Business Services
    Voip Senior Engineer
    Orange Business Services Jan 2009 - Oct 2010
    IBNF/ENOPS/VSE/VELead, develop and implement testing efforts based on FT Voice portfolio and/or products.- Provide support for VoIP end to end Interconnection tests with Orange members and external operators.- Technical support for Sonus and Ericsson AXE10 Voice switches, Huawei GWs (e.i. global VoIP activities).- Provide 3rd level support for VoIP Sonus and Ericsson TSS4.0 troubleshooting and fault finding.- Installation and configuration lab equipment including: SONUS, AXE 10, MGW and various types of test equipment for VoIP testing scenarios.- Implementation of IP Multimedia Systems (IMS), Next Generation Networks (NGN) and VOIP technologies.- Implementation of VOIP signaling (SIP, SIP-I and SIP-T).- Billing & IS support for mediation and down stream system validation (ARD, Platine, IS tools & applications).
  • Telekom Austria Czech Republic A.S
    Senior Voice Switch Specialist
    Telekom Austria Czech Republic A.S Jun 2006 - Dec 2008
    (formerly Czech On Line)- daily operations and configuration of SS7 interconnections, PRI, BRI, POTS and SIP - sig. protocol analysis - SSn7, DSS1 v5.2, SIP and voice network troubleshooting- national and international routing- operations and maintenance of Cirpack, Iskratel SI 2000, 4SNewcom ITSP solution, Cisco AS 53xx and 54xx GW- 2nd and 3rd level support- cooperation with suppliers- new services implementation and testing
  • Czech On Line
    Voice Switch Specialist
    Czech On Line Jan 2003 - Jul 2006
    daily operations and configuration of SS7 interconnections, PRI, BRI, POTS a SIPprotocol analysis - SSn7, DSS1, SIPvoice network troubleshootingcustomer supportHW/SW tests
  • Elektrocom
    Telco Specialist
    Elektrocom Oct 2001 - Dec 2002
    instalation and service of branch exchanges and ISDN devices, measurement and IP networking

Jiří Missbach Skills

Sip Voip Telecommunications Ss7 Isdn Ngn Tcp/ip Tdm Troubleshooting Rtp Linux Mgcp Softswitch Isup Signaling Sdp Signalling Sonus Networks Service Delivery Solaris Ip Voice Networks Call Control Core Network Mikrotik Ip Networking Routing High Availability Sbc Team Leadership Technical Recruiting Salesforce.com Administration People Management Business Process Improvement Process Definition Itil V3 Foundations Certified Cisco Technologies Voice Over Ip

Jiří Missbach Education Details

  • Ici, London
    Ici, London
    Management And Business Analytics
  • School Of Telecommunicatios, Brno
    School Of Telecommunicatios, Brno
    Telco, Computers

Frequently Asked Questions about Jiří Missbach

What company does Jiří Missbach work for?

Jiří Missbach works for Cloudtalk

What is Jiří Missbach's role at the current company?

Jiří Missbach's current role is Head of Support | CX | UC/UCaaS | Global operations | Data Analytics and BI.

What is Jiří Missbach's email address?

Jiří Missbach's email address is ji****@****znam.cz

What schools did Jiří Missbach attend?

Jiří Missbach attended Ici, London, School Of Telecommunicatios, Brno.

What are some of Jiří Missbach's interests?

Jiří Missbach has interest in My Family And My Job.

What skills is Jiří Missbach known for?

Jiří Missbach has skills like Sip, Voip, Telecommunications, Ss7, Isdn, Ngn, Tcp/ip, Tdm, Troubleshooting, Rtp, Linux, Mgcp.

Who are Jiří Missbach's colleagues?

Jiří Missbach's colleagues are Daniel Malachovsky, Silvana Lucido-Balestrieri Aldrey, Erik Dvorčák, Ľubomír Farbár, Nabeel Shahzad, David Dressler, Gabriel Romio.

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