Director Of Collections Strategy (Deputy Head Of Collections)
Manager of team of 20+ people that is responsible1. Set up of Collections strategy for portfolio covered by 2500+ internal FTEs and 60+ eternal agencies (Process, Statistical segmentation, KPIs, Incentive, Reporting, Policies)2. OPEX and Risk Costs budgetingMain successes: 1. Implementation of restructuring and other tools from scratch as a response to Covid-19 pandemic (almost 300k clients have been covered by the programs)2. Debt-Rental of over 2 bln. EUR portfolio3. Voice-Bot implementation to internal calling process, that did not impact recovery and saved 70% of the OPEX