Jamie Munro Email & Phone Number

A continuation of Munro Consulting in Slovakia. Providing IT consultancy, documentation, product management, English Language and freelance writing services.

Business Systems • Setting up and supporting Office 365 and Google Workspace • Okta SSO integrations • Notion data templates and maintenance • Make.com integrations including full html/css templates with liquid logic • Midjourney image generation • Squarespace, WordPress and Python websites Software Development and IoT devices • Yocto builds and upgrades • Platform Architecture • Product Design & Management • Pidoco/Figma/PenPot UI Prototypes and Mockups • Device Management • Platform IntegrationsBusiness Analysis and Digital Transformation • Capturing and documenting high risk (to personal data) process flows • Design specifications (current/target) • Gap analyses, risk assessments and recommendations against GDPR for clients. • Running requirements workshops, training seminars and webinars for clients. • Researching and writing 3 or 5 year IT strategy documents for clients including Age UK (Kensington & Chelsea). Including risk assessments and costing options.Data Protection • DPO for Eton House (rated “Outstanding” by CQC) • Policy drafting and review for The Communications Store. • GDPR gap analyses, risk assessments, information asset registers, SARS Technical Documentation • Implementing Documentation systems including GitHub Pages, GatsbyJS, Coda, Notion, Directus, Strapi, Docusaurus, MediaWiki, Confluence, Obsidian • Content including technical diagrams • Editing ContentProject & Product Management • Project planning, risk and budget management, and implementation of design specification, IT strategy • Product design and articulation setting out roadmaps, process flows and user interfacesBusiness Continuity • Reviewing and redrafting existing business continuity plans for clients. • Supporting clients with training and testing of plans.

IoT Device development including device deployment, maintenance & platform architecture. I also oversee the development and maintenance of an online customer portal.

* Informing and advising Eton House and its employees about their obligations to comply with the GDPR and other data protection laws;* Monitoring compliance with the GDPR and other data protection laws, including managing internal data protection activities, awareness raising and advising on the training of staff and conducting internal audits;* Undertaking, and monitoring data protection impact assessments;* Acting as the contact point for, and cooperating with the ICO, and consulting on any data protection matter; and* Being the contact point for individuals whose data is processed (employees, customers etc).

HealthECCO was the logical extension of CovidGraph, an open source project that originated at the outbreak of the Covid crisis. The project brought together dozens of experts and volunteers from all of the globe with the aim of creating a connected repository of Covid related Scientific literature. I was part of the project steering group and was directly responsible for technical documentation including maintenance of Docusaurus, writing much of content (and editing the rest), documentation structure and diagrams. HealthECCO wrapped up as a going concern in September 2023.

London, London, Gb

Responsible for IT services, digital transformation, budgeting, procurement and strategy for UK and France, aligning with office in SofiaISO 27001 maintenance and auditsGDPR and data protection support including incident responseOffice 365 and Azure tenant merge with SofiaImplementation of Desktop Central, Service Desk and IT support restructuringSelection and deployment of Sugar CRM and MauticDesign and rollout of Group wide Teams and Sharepoint

Aurora Project Lambeth was a Registered Charity offering Peer Mentoring to individuals in treatment for substance and alcohol use within Lambeth & Wandsworth. Aurora Project was set up by a group of individuals with experience of seeking treatment for substance or alcohol use and is governed by a board of trustees. This small organisation offered a unique service for clients, offering them the chance to get support and advice from people who have been through treatment themselves.

Stratford, England, Gb

Business Analysis • Designed and implemented a Drupal reporting system for UK regulator of Human Tissue. Included process flows, user interface and integrations with back office Dynamics CRM system. • Target design specification of CRM customisations including custom entities, fields relationships, forms, workflows and optimising reporting system integration. • Change management of systems to meet new business needs. • Wrote business cases, options and impact assessments for system changes. • Part of the HTA Management Group responsible for organisational strategy, risk management and annual business planning and business performance reporting. • System focused impact assessments of new legislation on regulated establishments including costs.Data Protection • DPO, Deputy Senior Information Risk Owner and Information Asset Owner. • Policy drafting and reviewing – IT systems, data protection, freedom of information (FOI). • Responded to incidents, FOI requests and subject access requests. • Compiled a new information asset register on MediaWiki with links to systems documentation and user guidance. All details of asset, linked legislation, retention periods and audit trail of housekeeping activities.Technical Documentation • Installed and maintained a semantic MediaWiki instance to capture system documentation relating to reporting and CRM systems. Basis for system testing.Project Management • Responsible for project management governance, embedding Prince II-based processes and templates. • Managed major projects from office moves to new system implementations. • Wrote project management guidance and ran induction/ongoing training program.Business Continuity • Wrote new role-based business continuity plan • Planned and co-ordinated a full business continuity drill with all staff working from home on DR servers. • Incident control officer (ICO) for building of ~5,000 people.

London, England, Gb

Business Analysis • Set up and chaired staff engagement group to assess and mitigate impact of relocating to a smaller office and hot-desking arrangement. • Produced detailed road map to migrate from HP Trim to Office 365. Data Protection • Conducted gap analysis of all information governance policies and guidance as part of roadmap. • Co-ordinated controlled reduction of 30,000 physical records.Project Management • Project managed office relocation including plan, risks and budgets. Office move was smooth with no issues. Staff feedback indicated a high level of satisfaction.

Stevenage, Gb

Business Analysis • Target design specifications for several bespoke systems for currency trading, branch trading, website, mail order management and international payments. • Business process flow mapping to support design specifications. • Change management including impact assessments and implementation plans. • Design of redundant server and network infrastructure with DR failover site. • Visualisation of bureaux rollout using Simile Exhibit mapping API and linked data. • Oversight and management of outsourced developers and network providers.Data Protection • DPO for Eurochange and self assessment/maintenance of PCI compliance.Technical Documentation • Created and maintained complete system documentation including all branch, head office and data centre infrastructure diagrams and change notes. • Interactive monitoring diagrams based on open source software.Project Management • Phased rollout (and removal) of several hundred new bureaux de change across the UK for Eurochange, Marks and Spencer and other white label clients. • Upgrade of entire branch network from modem to ADSL. • Project/test plans, risk registers, progress reports, and budgets for all projects. • Installed, customised and maintained Mantis for project and general issue management. This included network, branch management and bespoke integrated remote support.Business Continuity • Responsible for IT elements of disaster recovery including planning and auditing.

London, England, Gb

Business Analysis • Designed, documented and implemented bespoke corporate intranet. • Designed and implemented home working infrastructure including video calling.Data Protection • DPO for EuroForum responsible for preparing organisation the new DPA 1998. • Drafted and maintained IT and data protection policies, training and guidance.Project Management • Managed home working rollout including ADSL installation and risk assessments. • Managed several floor relocations and one full office relocation.Business Continuity • Responsible for IT elements of disaster recovery including planning and auditing.

A solid introduction to computer hardware, basic networking, troubleshooting and coffee making.

Master’S Degree, Information Systems & Management

Bachelor’S Degree, English

Bachelor’S Degree, Information Systems & Management

High School