Jisann Roberts Email & Phone Number

New York City Metropolitan Area

Managing International accounts. I Identify and implement opportunities for operational efficiencies and process improvements to streamline workflows, increase productivity and scalability within the department. Through collaborative efforts with cross-functional teams, including sales, operations, and product, I enhanced the entire customer journey, fostering creativity and data-driven decision-making. Resulting in increased productivity, scalability, and an improved customer experience.Manage all international accounts and improve on the operational flow. Onboarding contract packers to ensure that deliverables are executed on schedule.

Greater New York City Area

Successfully built and managed operations for a health and wellness startup, leveraging my product management expertise to promote our proprietary golden milk. Through strategic engagement with partners, including yoga studios, wellness corps, and natural food brands, I strengthened the product brand. By spearheading marketing, sales, and procurement teams, I efficiently negotiated terms for DTC market expansion, driving business growth and market presence.I developed and implemented a strategic e-commerce and wholesale sales strategy, that significantly enhanced brand awareness across social media platforms, resulting in increased market reach and customer engagement.

Greater New York City Area

Customer Success Manager at Hain Celestial Group - Organic Food & Beverage (Previously Blueprint Cleanse, Acquired '12):I expanded the national customer base by managing key accounts, including UNFI, WholeFoods, Fresh Direct, Amazon Fresh, Target, Walmart, Safeway, and Doras Naturals. Mitigated product crises, ensuring prompt resolution of shortages, delivery delays, and order errors. I orchestrated successful product launches at Walmart and other targeted markets, driving heightened brand awareness through strategic marketing initiatives. Improved customer satisfaction and experience trends by providing training to the customer service team on building partnerships, product education, customer communication, and customer relationship development.

Greater New York City Area

Successfully planned and executed strategic processes to optimize distribution and transportation operations. Effectively managed the end-to-end wholesale order flow, including domestic and international transactions via EDI transmissions. Implemented robust catalog maintenance, stock level management, and inventory assortments. Led purchase order data entry and streamlined the shipment process from the East and West coasts. Established and nurtured valuable fleet relationships, ensuring cost efficiency, secure contracts, and achievement of performance metrics. Recognized for outstanding performance and promoted to Customer Success Manager from Accounts Manager, consistently delivering exceptional services.

Greater New York City Area

Led and empowered a high-performing team of 10 customer service representatives for a national food and beverage startup. Leveraged strong leadership and mentoring skills to enhance client relationships and drive exceptional customer service. Partnered with the senior team to devise and execute a comprehensive community engagement strategy, including organizing impactful promotional events, creating compelling marketing content, and developing comprehensive training materials to foster customer loyalty and drive revenue growth.

Theater, Theatre/Theater

Activities and Societies: Fencing, Acting and Art History

Certified Holistic Health Coach, Nutrition

Activities and Societies: Understanding food allergies, Creative meal planning and Meditation.Holistic Health Coach