Monitor an average of 48 patient ECGs daily from a remote computer for any important or dangerous changes and report data to RNs, decreasing response time to provide care and improving patient safteyPerform daily measurements using patient ECGs and collect data by measuring irregularities in rhythm lengths using Philips heart monitoring devices to track trends and changes to their health improving patient care and treatmentCollaborate with healthcare workers within my team and across other departments, analyzing irregular heart rhythms and notifying emergent medical professionals regarding necessary changes to patient treatment and care, increasing patient satisfaction and teamwork

Managed an average of 120 phone calls daily, offered advice, and handled concerns for patients in a call center to provide quality patient satisfaction and serviceCommunicated with healthcare workers to discuss patients’ nutritional requirements, improving patient care Created workflow documents and checklists for new hires and diet office to create consistency within the team and maintain patient satisfaction Analyzed meal tickets, completed test trays, and checked temperatures to make sure they met patient dietary restrictions, needs, and were safe for consumption allowing department to exceed food safety goals and improve patient care