Acquiring knowledge on cyber security through related courses.

Taking responsibility for reported customer issues and seeing them through until they are resolved. Asking specific questions can help you quickly grasp the root cause of the issue.Examine the current configurations and recommend improvements for enhanced efficiency.Monitor the progress of the reported issues until they have been resolved within the agreed time limits. Identifying solutions to resolve system issues through research, diagnosis, troubleshooting, and identification of solutions.Communicate with clients through a series of actions, using either phone or email, until we have resolved any technical issues.Provide customers with prompt and accurate feedback.Refer to internal databases or external resources to provide accurate tech solutions. Ensure all issues are properly logged.Manage multiple open issues simultaneously by prioritizing them.By working closely with critical customers (Directors and GMs), communication can be improved and escalated internally as needed to achieve desired results.Assist customers in configuring/troubleshooting Remote Access and Site-to-Site IPsec VPN, SSL VPN, IPS, URL Filtering, IDP, HA, BGP, OSPF, LACP, L2 Switching.Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Maintain jovial relationships with clients.Knowledge Share - Document technical knowledge in the form of notes and tech bytes to the peers. Mentor new joiners and resolve their technical and process-related queries

Hands-on experience in configuring and troubleshooting pfSense firewall. Exposure to other firewalls like OpnSense, Sophos, and Fortinet firewalls at a basic level.Ability to plan, design and installation of network segmentation firewall rules to support security architecture designs, strategies and complianceNetwork Management, maintenance, installation and configuration of Firewall, routers, and switches.Install, configure, update and troubleshoot issues including DNS, VLANs, NATing, port connections, routing, load balancing.Deploy Site to site and Corporate VPN solutions with multi-factor authentication like OPENVPN and IPSEC tunnel.Providing RFO (Reason for Outage) to the customer.Assisting new employees and providing them with information about the process.Experience on working with ERP (ERPnext) software ticketing tool (RT) and Nagios monitoring tool.Collaborated with ISRO to configure IPSec Tunnel VPN for multiple locations with multifactor authentication.