- Conducting thorough Sales Reconciliations and generating detailed reports to ensure accuracy and accountability.- Addressing customer inquiries related to subscription services, providing timely and accurate solutions.- Collaborating closely with customers throughout the grant claiming process to facilitate smooth transactions.- Maintaining effective communication with payment gateways to resolve issues and streamline operations.- Driving product enhancements and efficiency improvements by identifying areas for development.- Updating the Subscriptions KPI sheet regularly to reflect current metrics and performance indicators.- Performing regular reviews of subscription accounts to ensure customer satisfaction and service excellence.

-Maintain ongoing engagement with portfolio customers, adhering to contact policies, and meticulously capturing interaction details.-Handle calls according to defined standards to ensure optimal customer service.-Provide accurate resolution to customer queries, enhancing satisfaction levels.-Advocate for Digital Banking services to enhance the overall customer experience.-Conduct customer profiling to facilitate targeted cross-servicing of bank products.-Promptly log and resolve complaints with precision.-Implement strategies to control customer attrition rates effectively.-Conduct regular proactive interactions with customers to assess and address their needs.-Deepen customer relationships through cross-selling financial products such as Demat, Bill Pay, and Advisory services.-Maintain portfolio quality while considering eligibility criteria.-Monitor large fund movements and account closures in deposit accounts.-Ensure high retention rates among customers through personalized service and attention.

- Spearheading the comprehensive management of trade and high-value clients to fulfill their Business Banking needs.- Overseeing the entire customer journey, from acquisition and onboarding to portfolio management, activation, and attrition.- Boosting trade revenue by deepening relationships with existing trade clientele.- Securing new business with trade-focused and high net-worth liability customers.- Streamlining customer trade transactions for seamless straight-through processing.- Addressing customer demands for pre-shipment and post-shipment finance by coordinating with Credit Business Groups.- Enhancing trade customer engagement through treasury solutions like Forwards & Options.- Delivering top-tier Cash Management Services to our customers.- Executing thorough due diligence on customers and transactions to comply with AML and regulatory standards for Trade transactions.- Diligently monitoring and working towards reducing compliance backlogs, such as bill of entry and export bills.

- Proficient in conducting bank reconciliations to ensure financial accuracy and integrity.- Skilled in timely tax filing, adhering to regulations and minimizing liabilities.- Responsible for meticulous maintenance of Inward and Outward Registers, tracking all transactions.- Expertise in preparing detailed quotations that align with client needs and company standards.- Adept at billing processes, ensuring accurate invoicing and payment tracking.- Engage in customer interactions via telephone and e-mail, providing exceptional service and support.- Handle fund transfers with precision, maintaining secure and efficient financial operations.- Oversee inventory management, optimizing stock levels and ensuring smooth supply chain functionality.