Jisoo Shon Email & Phone Number

Seattle, Washington, United States

Pittsburgh, Pennsylvania, US

• Redesigned Danceapply’s SaaS to streamline dancers’ career navigation and optimize audition promotions, driving a 15% increase in sign-ups and 20% growth in B2B sales.

Palo Alto, California, US

• Led the design of a children’s creativity platform, fostering a better education culture and driving a 14% increase in basic plan conversions.
• Developed 40+ engaging educational challenges for children aged 7-12, collaborating with 5+ educational experts to enhance virtual learning sessions.

• Led design for B2C weather and air quality products, utilizing A/B testing and localization to boost user retention by 5% in the U.S. and 9% in Asia.
• Developed key features, including AI-powered weather insights and Outfit Suggestions, increasing daily engagement.

Foster City, California, US

• Provided UX design consultation to Visa’s partners, collaborating closely to scale user experiences across platforms with a focus on emerging payment technologies and commerce solutions.
• Enhanced feature adoption through the agency design system adoption, streamlining collaboration process and reducing project time by 30%.

Foster City, California, US

• Collaborated with major clients, including Expedia, Alaska Airlines, and Bank of America, and cross-functional teams to develop digital payment and commerce experiences.
• Alaska Airlines: Developed sustainability-driven concepts for Alaska Airlines, creating a seamless travel journey for eco-conscious travelers, boosting brand perception by 15%.
• Bank of America: Developed the Enhanced Card Management feature, improving digital wallet control and reducing call volume.

Pittsburgh, PA, US

• TAed undergraduate and graduate mandatory courses; AI&Society, AI&Culture (Spring 2020), Futures II, The Long Now (Fall 2020), Design Research Methods (Spring 2021)
• Provided students with academic support to devise a critical angle on technologies

Pittsburgh, PA, US

• Explored an emerging field of Human-Robot Interaction and developed design strategies for social navigation and cognitive-level intelligence of robots
• Redesigned a social robot’s interface based on users’ expectations and pain points

Pittsburgh, PA, US

• Sleep Ecologies Project (Philips Design): Researched methodologies to encourage people to understand and engage with their own sleep patterns and habits
• Investigated how the quality of sleep affects feelings of well-being, stress, etc

Foster City, California, US

• Proposed future SMB product opportunities by utilizing Visa’s existing PYMT technologies
• Collaborated with PMs, SWE, and UXRs to design and prototype advanced payment features within the Visa NFC Pay and Rakuten extension application

Seoul, KR

• Innovated bathroom interior design, combining industrial design with digital UX through projects like IoT mirrors and Homeplanner software.
• Awarded the Pin Up Design Award for the Scandi Black bathroom series.

서울특별시, KR

• Developed user experience strategies and onsite program plans for Seoul Upcycling Plaza, enhancing public engagement.
• Led design thinking workshops for the Citizen Design Research Group, and published an annual report.
• Managed the Seoul Food Truck project, delivering a comprehensive action plan and creating cohesive visual branding.

Master Of Design, Design For Interactions

Bachelor Of Science, Human Environment & Design

Academic Exchange, International Business And Marketing