I have worked in leadership roles in the Software Development industry over the last decade. Experienced Project Manager with a demonstrated history of working in the information technology, services and product based industry. Skilled in Requirements Analysis, Customer Relationship Management (CRM) functional expert in Salesforce (Service Cloud, Sales Cloud), Salesforce CPQ, Apttus CLM, Quality Assurance, Resource Management and Planning. Experience working with leading companies including a Fortune 100 companies, Fortune 300, one of America’s largest private companies, credit unions, community banks, call centers, retail, financial services, manufacturer, fashion, law, lifestyle, etc.My strength is the ability to cultivate an environment for the delivery of tangible & sustainable results through structure, process & culture. I believe that the value of my work, ultimately lies in the meaning that I bring to people's lives.
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Business AnalystCity Of VancouverVancouver, Bc, Ca -
Business Analyst/ Quality Assurance LeadFagbokforlaget Jan 2019 - Feb 2023IndiaLeading a team of talented colleges to provide good quality technology based services and productsWhat do we do?-- Enterprise technology services: We conceptualize, build, deploy and maintain custom software solutions used by our enterprise clients to manage day to day operations. Product development: We bring product ideas and vision to life, for both established businesses and entrepreneurs in book publishing industry. Digitalize the education industry in Norway, Polond. ● Effectively led, mentored, and managed a team of more than 10 members. ● Involved in leading the team, performance management, resource allocation and conflict resolutions. ● Implement QA strategies and enhance process improvement by effective collaboration and communication with clients. ● Created a test plan, defined scope, set goals, developed mitigation strategies, and effectively allocated resources. ● Efficient in project management using Jira (KANBAN) and attended scrum meetings.● Actively involved in regression testing, smoke and end-to-end testing and mobile app testing.● Implemented automating the application using Selenium WebDriver Java/ Python with TestNG -
Quality Assurance EngineerFagbokforlaget V&B As Jul 2018 - Feb 2019IndiaFagbokforlaget is the second-largest book publishing company in Norway. This Project has a set of digital products for students and teachers. It consists of both the back end and front end for admins (consists of teachers) and user’s students. As mentioned, the project has different products for the students to learn and take exams and mobile apps for digital books like D-BOK. We also did accessibility testing (WCAG) and Enterprise resource planning (ERP) for our e-commerce products. Focused on testing these products with efficient project planning and timely delivery. -
ConsultantDeloitte Jul 2017 - Jul 2018Bengaluru, Karnataka, IndiaExperienced CRM functional expert in Salesforce (Service Cloud, Sales Cloud), Salesforce CPQ, Apttus CLMGood knowledge on Testing methodologies and the entire QA life cycle. The project is done for Client Clarivate Analytics. CA is the Intellectual Property and Science business of Thomson Reuters. This is an integration project where more than 17 applications are integrated. We used the Salesforce application (SFDC) in the Lightning version. Mainly worked in CPQ and CLM part (Lead To Cash). Written Test cases did End-to-end Execution where in which I was able to learn about the other applications in the project like Zuora, NetSuite, Open Air, P2P, and AR areas during integration testing. Experienced CRM functional expert in Salesforce (Service Cloud, Sales Cloud).● Managed and led and trained a team of 3 members in my module.● Integration testing, assisted in Test plan creation and End to End Testing● Interacted with Clients and actively participated in scrum meetings.● Salesforce application testing, functional and integration testing, API using Postman.● Manual testing, defect logging and test case execution in HP-ALM● Experience handling modules single-handedly from collecting requirements to test case creation, test execution, creating weekly reports, doing final reviews and getting approvals. ● Cloud and AWS knowledge for testing. -
AssociateCognizant Aug 2016 - Jul 2017Cochin Area, IndiaThe application name is NM Connect. NMC is a platform for clients to view their insurance and investment products and manage their accounts. The application consists of two main areas: client login and HO, FR, and AFR logins (Guidewire). Being part of a DevOps team, the main areas in which we concentrate are regression, release, and post-release activities. Running of the smoke suite to verify build stability. ● Logged defects in a detailed, understandable, reproducible way, interacting with members of software developers to resolve discovered defects and knowledge in Guidewire.● Participate in sprint planning, daily stand-up, Sprint Review and Retrospective meetings.● Cucumber framework for behaviour-driven development (BDD).● API testing using Postman and REST API● Logging and tracking the defects in TFS (Team foundation server) -
Test SpecialistFingent Jul 2015 - Aug 2016Cochin Area, IndiaWorking on IOS and Android app testing , Web application based project testing using latest techniques.Working on automation tools. -
Software Test EngineerClaysys Technologies Sep 2014 - Jun 2015Cochin Area, IndiaExpertise in Agile methodology .Worked in sitecore platform(CMS).Client interaction using TFS and major areas in HP ALM. Testing using automated tools like JMETER and Load Runner. -
Network Operations Center EngineerFlavien International Corporation Aug 2012 - Jun 2014Technical support for direct/indirect wholesale VoIP routes.Testing the network
Jiss Mathew Jacob Education Details
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Csi College Of Engineering,Ooty7.2 -
Little Flower Public School And Junior College7.2 -
Little Flower Public School And Junior College8.4
Frequently Asked Questions about Jiss Mathew Jacob
What company does Jiss Mathew Jacob work for?
Jiss Mathew Jacob works for City Of Vancouver
What is Jiss Mathew Jacob's role at the current company?
Jiss Mathew Jacob's current role is Business Analyst.
What schools did Jiss Mathew Jacob attend?
Jiss Mathew Jacob attended University Canada West, Csi College Of Engineering,ooty, Little Flower Public School And Junior College, Little Flower Public School And Junior College.
Who are Jiss Mathew Jacob's colleagues?
Jiss Mathew Jacob's colleagues are Girish Limaye, Aria Thompson, Ashley Warden, Kailin Murphy, Bankiner Sally, Tim Lucas, Stuart Wright.
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