Jojee M Issac Email & Phone Number

Kuwait City, Al Asimah Governate, Kw

Kuwait

Responsible for analysis, evaluation, development, testing, implementation, support & managing of Autoline Drive IA & Rev8 , CRM Salesforce ,OEM interfaces applications and Digital Transformation Projects for Mercedes Benz, Chrysler, Jeep Dodge, Ram, Fiat, Alfa, Abarth, Acura, Mitsubishi Kuwait & Egypt, and Fuso.Oversee and coordinate technology direction and strategy, process, and quality improvement. Manage IT corporate standards compliance, project planning and management, budgeting, forecasting, and customer relationship management. Direct IT teams in designing, building, implementing, managing, supporting, and enhancing key technologies. Responsibilities included application lifecycle development, business intelligence, customer support, and customer relations.• Successfully implemented Autoline Rev8 Version in the year 2019 .• Rollout and Support of Autoline ,CRM Salesforce – Lead Management S/W, OEM Projects and Digital Transformation Projects.• Co-ordinate with stake holders to maximize and standardize the usage of DMS Autoline, New Autoline Modules & other business applications.• Leading all phases of diverse Business application projects.• Third Party Apps integrated for Company Corporate CRM strategy for Customer Journey within DMS• Upgraded Autoline Drive Standard to Autoline Drive IA – Project Managed,Implementation and was instrumental in the DMS setup. Defined new system Processes in line with the International Accounting DMS structure.• Manage Autoline DMS Application support and system setups on Drive IA & Rev8 9304-39.• Implemented the FUSO from the Legacy application on Autoline Rev8including the data migration.• Implemented the Lead Management process across all Automotive group

Kuwait

Responsible for analysis, evaluation, development, testing, implementation, support & managing of Autoline DMS , CRM Salesforce ,Mercedes interfaces applications and Digital Transformation Projects.Rollout and Support of Autoline ,CRM Salesforce – Lead Management S/W, MB Projects and Digital Transformation Projects.Working closely with the Mercedes-Benz Middle East team to rollout the Sales & After sales Applications. CRM SalesForce – Lead Management Integration with Autoline.Liaise with CRM and Marketing Dept to build various marketing journeys and the Campaign via Salesforce Marketing cloud. Co-ordinate with departments heads to maximize and standardize the usage of DMS Autoline, New Autoline Modules & other business applications. Leading all phases of diverse Business application projects.

Kuwait

I am responsible for analysis, evaluation, development, testing, implementation, support & managing of Kerridge Autoline and all Business applications which will enhance the organization’s business processes , upsurge profits and productivity.Work with departments to maximize and standardize the usage of DMS Autoline, new Autoline Modules & other business applications. Develop complex reports in Kerridge Autoline using Report Generator (using Derived logic and Overlays).Leading all phases of diverse Business application projects.Managing Application Development/Support Team including the planning, coordination and review of work plans for applications development staff; assigning work activities, projects and programs; reviewing and evaluating work practices and processes.Oversee the analysis of user needs and make recommendation for applications that enhance the organization’s business processesDevelop and provide reporting on application performance, service level agreements, incident and problem managementProvides leadership, coaching and direction to the Application team.Key Achievements: Have been creatively responsible in aligning the IT strategy with the individual business objectives of Albisher & Alkazemi. I have successfully managed to deploy the following enterprise applications.•Successfully implemented Autoline 8.39 in the year 2009•Intranet portal - Enhance communications ,Streamline operations and business processes ,Enhance organizational knowledge ,Improve HR management•Workshop washing and delivery Application which helps to streamline the washing and delivery of the vehicle• Successfully implemented Autoline H version with no major issues and greatly shown the level of professionalism by the A&A project team.• Laser Print Solution(Planet Press) - Autoline Dot matrix printouts to laser.• Qlikview BI Dashboard -Provide dashboard to decision makers with standard KPIs and analysis from data stored in Autoline

Kuwait

Albisher & Alkazemi Company is general distribution of Mercedes-Benz passenger cars, cross-country vehicles, trucks, buses, Unimogs; general distribution of MTU generators, industrial and marine engines and Fuchs oil.Work Summary Driving all the automotive related projects, ensuring that the specifications are met and preparing necessary documentation. Advanced knowledge in Aftersales (Parts & Service), Vehicle administration and other modules in Kerridge Autoline. Excellent in Report Generator (using Derived logic and Overlays). Configure most of the Kerridge modules system parameters, user permissions, document archive, format stationeries, module controls etc.Cordinate with ADP to solve support issues and new requirements.Work with departments to maximize and standardize the usage of Autoline application. Design & Developing of In-house systems, and responsible for Training & Quality control. Ensure stream less operation and supervise all aspects of IT management including manpower utilization, development of systems to ensure compliance with quality standards.

iSOFT is an UK based MNC which has been developing innovative healthcare technology since its foundation in 1994.iSoft R&D Pvt Ltd, 4th largest British public company listed on the London Stock Exchange. It is primarily targeted to meet the R&D needs of healthcare information through innovation and invention across the entire health communities. iSOFT operate from offices in UK, Australia, Canada, Germany, Hong Kong, Ireland, The Netherlands, Malta, New Zealand, Singapore, Spain, Switzerland and India. Already more than 1,500 healthcare institutions and over 5,000 General Practitioners in 14 countries use iSOFT applications to manage patient information and drive improved care processes. This is a product company and takes pride in its flagship product Lorenzo, an integrated health care productWork Summary• Involved in Design and development of Synergy Premiere Product . Synergy Premiere is primary care software product and I worked in Visual Basic, Delphi Technology and the domain is Healthcare

Ziac Softwares is involved in Developing Business Application software and system integration. Ziac has developed successful software's in the field of financial accounting for HLL Re-Distribution Stockiest, Inventory control, Payroll, Automobile Dealership Software for TVS Suzuki, Hero Honda & Bajaj dealers.These software's are found place in some of the high quality conscious such as Praxair India Ltd., I.T.C., Filtrona, PepsiCo, Buhler India, Majestic Mobikes (P) Ltd., Lakshmi Motors, Right Motors, Nidhi Motors, Ratheesh Motors, Ideal Motors, Uttam Agency, SD Marketing, Ramanath Distributors, Durga Enterprises, etc.

M.Sc Information Technology, Computer

Bachelor In Computer Application, Computer