Jisselle Martinez Turquie Email & Phone Number

Austin, Texas, United States

-Responsible of collecting, reviewing, and analyzing borrower, operating company, and guarantor financial statements and tax returns on an annual basis and to assign each loan a risk rating / loan grade based on the appropriate loan grading criteria. -Service CCDC’s portfolio of SBA 504 loans in accordance with the SBA’s and CCDC’s policies and procedures. Assist with the on-going collection of required loan file documentation and processing of complex loan servicing requests from borrowers. Financial analysis duties require direct daily correspondence with SBA, borrowers, bankers, etc.FINANCIAL STATEMENT REVIEW AND LOAN RISK GRADING-Send letters/emails requesting borrower and guarantor financial statements and tax returns on an annual basis.-Spread the financials in the system and compare to prior year financials and compare ratios to industry standards (NAICS / RMA).-Assign loans a loan grade based on the financial review and other applicable criteria and submit a write-up to the department manager for review.-For loans with a risk rating of “4” or higher, coordinate with Senior Servicing Specialist and department manager for borrower and third-party lender outreach to gather more information and to offer payment assistance when appropriate.-Meet with Senior Servicing Specialist and department manager on a monthly basis to discuss the loans listed on the Watch Report. Perform “pre-flight” financial analysis on loan opportunities as required by the Board of Directors.-Review tax returns to verify individual owner names and their ownership percentages. If any changes are noted, ensure any required documentation is obtained and reviewed in order to seek SBA approval of the changes that have occurred.

Mexico City Area, Mexico

-Managed portfolio of 79 offices and available-for-lease parking garages. Divided into 2 properties, first building is of 21 offices, 8 floors. Second Building is 58 offices, 4 floors.-Part of Board of Director meetings to provide updates on current strategic budget planning projections, company outlook, and performance.-Analyzed longstanding and current cost reports to reallocate budget items strategically in-efforts to reduce operating costs and expenditures throughout the fiscal year. -Orchestrated the implementation of the new envisioned budget for the remodeling and maintenance of all property owned by PEPET. Outcomes were as expected in projections; the reduction of unnecessary expenses created an increase as high as 45% in revenues. Profit resulted in a gain that was not seen before due to the inefficiencies in the outdated budgets.-Through the ability of active attention-to-detail, I completed budgets without inefficiencies being part of company beneficial outcomes. -Updated the annual contracts to be in-compliance of country’s regulations for 2019, Mexico’s INPC (Indice Nacional de Precio al Consumidor).-Evaluated and modernized offices to contain correct appraisal value for each contract to go according to the cost per square feet of each of the offices depending on the building’s zoning and market value. Calculations included square feet, floor plan, amenities, and the current rate of inflation in the market Sucessfully turned around company profits. -In just months, by adding the correct value and efficient fund allocation there was 90% notable tenant retention and full capacity of both buildings. As well as increase in company reputation and increase traction of buildings on market.

Austin, Texas Area

Demonstrate an exceptional customer service experience as well as having a sales-driven focus while utilizing and demonstrating all banking guidelines and knowledge expertise. On your feet, quick learning, teamwork sales abilities. Fluency in writing and speaking in Spanish and English languages.Skills:-Technical Proficent in Microsoft Office- Excel, PowerPoint, Outlook, Word, ARGO, ALNOVA software, ClientVista, and CNET.-Identified as top branch performer with the highest record of online banking technology client demonstrations. -Serviced client accounts, loans, lines of credit, home equities, debit/credit card, loan advances, discrepancies, and safe deposit boxes. -Experience handling accounts of $2 million plus and multi-million-dollar transactions. Servicing 500+ inquires weekly. -Refereed clients with Investment Bankers, Financial Advisers, and/ or Mortgage Lenders. -Knowledge pertaining to their U.S. Savings Bonds’ interest earned and present value of redemption. - 100 % accuracy of proper cash handling procedures, numeracy skills, ledger balancing, strong attention to detail and facts, balance allocation, cash drawer maintenance, financial practices in balancing ledgers.-Generated genuine rapport with clients and establishing credibility by remembering 450+ names and services of regulars. -Exemplary customer service with on-the-spot conflict resolution that resulted in score of 65% to 95% customer satisfaction surveys. ○ Recognized for my impressive customer service in BBVA’s Austin Bright Notes system for 2019.

San Marcos, Texas

-Elected by the student body as 1 of the 33 senators in a university of 40,000 students to be their representative leader to the university’s administrators by constructing legislation and creating constructive changes for future generations. . In charge of representing the student body and implementing changes through legislation and involvement that will influence the university. -Sponsored 6+ passed pieces of legislation. - Finance Commission for 1.5 years.o Allocated the budget for grant recipients,o Part of the Scholarship Review Committee. In charge of selecting the recipients for the Texas State Bookstore Scholarship and the Student Government Scholarship.o Helped set the budget for Student Government and all its commissions.-Programs and Marketing Commission for 1 year.o Participated in the Scholarship Review Committee 2016 and 2017 -Reviewed and elected the recipients of the STAR Grants and Texas State student scholarships. Ledger experience handling the budget for Student Government. Made sure funds were allocated efficiently for throughout the year.o In charge of planning and scheduling events for Student Government concerning the students and the issues arising in the university.o In charge of advertising the scheduled events.o In charge of working with the Social Media director on finding solutions on efficient ways to promote the senate and its mission at the university.-Honor Code Council Texas State Universityo Selected to be the Student Government’s representative in HCC which holds trials for student who fail to follow the University’s Code of Conduct agreement signed by every student at Texas State, had great responsibility to represent student on the verdict for trial.-University Curriculum Committee Texas State Universityo In charge of reviewing new and pending changes in the university curriculum.

Austin, Texas Area

-As the only hostess on staff, I managed hostess desk, to-go orders, recorded dinning reservations, and room service orders simultaneously.-In charge of being liaison and communicating with management, serving staff, kitchen staff, and customers to ensure dining details were handled accurately and guest concerns quick efficient manner. - Responsible of arranging dining room reservations, while also placing unexpected parties, planning special events, or dealing with special situations or services for customers.