🇰🇷 Laundrygo is door-to-door mobile laundry service company in Korea▪︎ Transportation/Logistics Product Planning- WEB and APP.- Native app. new launching planning - TMS (Transport Management System)- TDS (Transport Driver System)▪︎ PRD (Product Requirement Documents)▪︎ Backlog Management▪︎ Data Analysis- Transport system data analysis- Logistics issue data anaylsis▪︎ Cooperations with internal department- with Frontend/Backend/Server Developer, Logistics Ops. and planning▪︎ Tools- Wireframe: Figma- Collaborations: Jira, Confluence, Slack, Google workspace, Notion- Data: Matabase, Tableau

🇰🇷 Yogiyo is O2O food delivery service in Korea▪︎ Merchant operations and planning - Merchant KPI managing and planning- Order Acceptance process analysis and improvement▪︎ YGY Express operations and planning- Rider service operations and planning- VOC analysis for customer experience improvement (from Merchant, Rider, Customer)- Rider NPS analysis and periodical report- Delivery process and ETA analysis for app. service improvement- Project processing for Rider App. efficiency▪︎ Ops. KPI management - Ops. KPI operations and management- Ops. Project planning and managing▪︎ Cooperations with internal department- with Product, CS, Logistics, Marketing, Ops. staffs▪︎ Tools- Collaborations: Jira, Confluence, Slack, Google workspace, Asana- Data: Tableau, Google data studio

🇰🇷 Coupang Eats is O2O food delivery service in Korea▪︎ Merchant operations and planning- Merchant benefit program operations▪︎ Data analysis- Customer order data - Customer review data for merchant - Merchant order acceptance data ▪︎ Project planning and management- Project management for monthly goal target- Merchant operation strategy planning and execution- Effectiveness and Impact forecasting on strategies- Customer data extraction and analysis▪︎ Merchant KPI management- Merchant contact KPI improvement- Food delivery service and efficiency improvement per merchant- Daily order data management by region, account, food category- Delivery order growth support for accounts’ high-performance▪︎ Coupang Eats Program management- Request for new management program for Coupang Eats application- Cooperation with internal department (Franchise sales, B2B Sales, Marketing, CS, FP&A, Product Owner)▪︎ Tools- Data: Power BI, Zeppeline- Collaboration: Jira, Confluence, Slack, Google workspace- CRM: Okta, zendesk

🇰🇷 Global top sportswear brand branch office in Seoul▪︎Key accounts management- Communicate with keyman of accounts- To ensure optimal supply of products and smooth store operations and management- Manages and executes sales plan for respective accounts in the marketplace- Providing realistic target plans and forecasting product quantity based on customer performance- Forecasts accounts’ assortment planning- Sales target responsibility and managing financial condition▪︎ Periodical sales KPI analysis and marketing strategy setup- Analyzing weekly / monthly / YoY sales data by accounts- Setting sales and marketing strategy plan for each accounts▪︎ Quarterly order suggestion and Trade meeting- Trade meeting target setting based on customers’ performance and future sales growth- Detailed communication with account to guide key product, concept, category and planned target▪︎ Store Operation management - Handling of store new open and closing process.- Regular store checkup to keep proper store environment to sell the products

🇰🇷 Fashion distribution company in Korea. ▪︎ Managing fashion category and brands in NC department store- Leader of the women’s wear category- Management each fashion brands manager over 30 brands in the fashion floor▪︎ Development category sales and marketing strategy- Brand collaboration-based sales promotion planning and execution- FMCG Market research and trend analysis (fashion, retail, consumers, competitors, trend, lifestyle, etc.)▪︎ Analyzing periodical category sales KPI’s- Fashion category sales target setting and action planning for execution (daily/monthly/seasonal)- Analysis-based effective supply management with various fitting products to customer needs

Regional sales management of CVS channel