Jit Halder Email & Phone Number

 Managing end to end operations including resource management, client management, escalation management and managing SLA deliverables. Proactively monitor, manage, and report on execution of deliverables. Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. Managing smooth handover of services for operations and enabling the delivery with all the required… Show more  Managing end to end operations including resource management, client management, escalation management and managing SLA deliverables. Proactively monitor, manage, and report on execution of deliverables. Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. Managing smooth handover of services for operations and enabling the delivery with all the required services for operations. Working experience on Incident Management, Change Management, Compliance, Service Level Agreement. Maintaining effective communication with Client, other Technology Specialists and Vendors. Show less

Bangalore

KEY DELIVERABLES:• Update and create incident management tickets using bmc remedy ticketing tool.• Create templates regarding US health documentation reports.• Implement product modification changes in the test environment for testing purposes.• Write and update process support documentation for operation.• Write and execute SQL queries for reporting and research purposes.• Utilize knowledgebase tools to transfer technical & business knowledge to team… Show more KEY DELIVERABLES:• Update and create incident management tickets using bmc remedy ticketing tool.• Create templates regarding US health documentation reports.• Implement product modification changes in the test environment for testing purposes.• Write and update process support documentation for operation.• Write and execute SQL queries for reporting and research purposes.• Utilize knowledgebase tools to transfer technical & business knowledge to team members.• Interact and communicate with stake holders as needed as both a technical and functional experts Show less

Bangaluru

Bca, Computer Application

Education record