Partner industry - US RetailTeam lead handling 12 people1. Knowledge transition from onshore counterpart2. Preparing DTPs and process documents3. Training new team members4. Daily auditing of transactions processed by team5. Identifying training needs and assign team members for training6. Preparing presentation for periodic client meeting along with MIS reporting7. Process improvement ideas and projects8. Client handling and project management9. One on one discussion with team for their career development10. Annual appraisal review and identifying resources for career growth11. Referred 11 candidates for employment in our organization, 3 got selected so far12. Drive automation awareness within the team and liaise with the transformation team to automate tasks

Industry - Workforce ManagementSenior Finance executive1. Onshore training & transition for 6 weeks (UK)2. Process documentation3. Performing daily tasks and submit day end reporting4. PO Creation, Vendor Management, Invoice coding, AP Helpdesk5. Peer to peer auditing6. Dashboard preparation for manager to present to client

Partner industry - Telicom & Workforce ManagementExperienced professional having 3+ years experience in cash management OTC domain in AR field. Handling team and other responsibilities. Being an SME, training new resources, updating standard operating procedures, preparing learning path for all resources for cross trainings and new resources for training. Coordinate with training team and share updates periodically. Single point of contact for training needs, IT support, logistics support. Representing team in the weekly or monthly presentations. Work allocation, workflow management, workforce management and development. Seeking process improvement ideas to make the daily work more robust. Client handling, escalation management, process transition, feedback sharing for escalation. Publishing daily, weekly and monthly dashboard. These are the key areas of my daily work.currently on notice period till 15th July, 2018.

I am in AR domain, working in cash application sub process. Apart from daily work I am also handling a team of 9people as a supervisor. I am responsible for the team's performance and also client facing.

Processing daily activity, reporting, supervising others daily allocations, client handling, point of escalation, auditing, query resolving for other sub processes.

Partner industry - TelicomAnswered inbound calls and give resolution to the technical queries to the premium customers.