Successfully managed Deutsche Bank's (DB) Procure-to-Pay (P2P) processes across Italy, Spain, and Germany, ensuring compliance with regional policies and operational excellence.Processed domestic and foreign invoices with accuracy, adhering to region-specific regulations such as Italian VAT compliance and Germany's invoice integration standards.Spearheaded the creation and management of Purchase Requisitions (PRs) and Purchase Orders (POs), addressing discrepancies and ensuring alignment with organizational policies.Enhanced vendor relationships by facilitating smooth onboarding, conducting compliance audits, and resolving queries promptly and effectively.Optimized operational workflows by leveraging tools such as SAP, dB Buyer, and ASN, resolving technical challenges to maintain process continuity.Supported e-invoicing initiatives, ensuring seamless invoice submission and integration in Spain and Germany.Collaborated with vendors and internal teams to address catalog management issues and ensured compliance with Spanish legal standards for inclusive partnerships.Resolved payment discrepancies and escalations through meticulous analysis and communication, ensuring vendor satisfaction and process transparency.

Provided first-level support for network-related issues, effectively diagnosing and resolving problems within agreed service levels.Managed and documented incidents, service requests, and inquiries within the ticketing system, ensuring accurate and timely resolution.Assisted users with network-related queries, troubleshooting connectivity issues, and providing technical guidance by arranging NOC to NOC request and being in the bridge.Collaborated with network engineers and other teams to escalate and resolve complex issues efficiently.Documented troubleshooting procedures and different identifiers and created knowledge base articles for future reference and training purposes.Closely worked with different technical teams TR1, Outage, IPDS3, Managed services to de-escalate the customer queries and providing timely solution.Identifying the service identifiers and routing them to the concerned technical team to ensure timely resolution.Educating the clients on the TDM disconnection process and ensuring them to work with the correct team to get proper resolution.

In-depth knowledge of service desk operations and ticketing systems.Taking supervisory calls and providing extra mile support to the clients by engaging different technical teams and ensuring customers get timely resolution.Assisted in the management and resolution of escalated incidents and service requests.Documented and maintained standard operating procedures and knowledge base articles for the service desk team.Collaborated with cross-functional teams to ensure seamless service delivery and a cohesive support structure.

I have worked in Teleperformance for 1year 9 months as Customer Service associate in Voice process. I have gained experienced resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.Our client was Amazon. Rapidly promoted to mentor teams by providing products and services training to the new employees and getting them functional quickly. Teaching them to :Ensure services delivered to our customers meets Key Performance Indicator (KPIs) a mix of both inbound and outbound call handling role.Clarify customer requirements, probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Mentored associates on a one-on-one basis to review KPIs and account results. Created development plans that improved performance to achieve the goal.Met or exceeded call center volume and customer satisfaction goals during tenure.Provided knowledgeable response to customer questions regarding products, order placement, shipping and lodge complains regarding placing order, delivery, replacement, refund etc. I used to follow up with the complains so that issue would resolve ASAP.Maintain good knowledge of client's products and/or services.

I have worked in Concentrix for 4 months as Customer Care executive in Voice process. I have gained experienced regarding customer handling over the phone. I have also learnt some soft skills and telephone etiquette.Our client was CESC which means Calcutta electric supply corporation. My job was to inform the consumer about the faults and lodge complains. I used to follow up the complains so that the issue would resolve ASAP.