Manage all outsourced service contracts for western region including inspections and quality management of service delivery this includes all cleaning functions i.e. administration, Reception, pest control and waste management.Routinely inspect all contracted services to ensure performance measures are being maintained according to their defined SLAs and scorecards Plan, organize and arrange internal events for any processes or business.Support the onsite Manager, Facilities on… Show more Manage all outsourced service contracts for western region including inspections and quality management of service delivery this includes all cleaning functions i.e. administration, Reception, pest control and waste management.Routinely inspect all contracted services to ensure performance measures are being maintained according to their defined SLAs and scorecards Plan, organize and arrange internal events for any processes or business.Support the onsite Manager, Facilities on process implementation, standardization, bench marking and achieving short and long term operational cost saving initiatives. Show less

Leading a team of 20 associates at PCMA responsible for Customer Experience Development, Strategy & Operations.Core member of team responsible for conceptualizing and developing a comprehensive e-CRM portal for the residents in line with the smart city projects implemented across smart cities such as Singapore, Tokyo etcManage & monitor external agencies for housekeeping, MEP (surprise checks, SLA, performance evaluation, training needs etc. where ever applicable). Ensure implementation… Show more Leading a team of 20 associates at PCMA responsible for Customer Experience Development, Strategy & Operations.Core member of team responsible for conceptualizing and developing a comprehensive e-CRM portal for the residents in line with the smart city projects implemented across smart cities such as Singapore, Tokyo etcManage & monitor external agencies for housekeeping, MEP (surprise checks, SLA, performance evaluation, training needs etc. where ever applicable). Ensure implementation of agreed SOP. Interact with service providers on a regular basis to ensure the services are at optimum levelsEnsure high quality and timely handover to customers during possession period; Ensure implementation of “snag” checklists and check flat readiness before customer visits.To help in manpower forecasting & annual budgeting & review the expenses against the approved budget.Exhibit excellent team work, good disposition & be customer focused. Setup systems, processes & procedures. Show less

Responsibilities include direct report to Vice president Operations. Assist in control and direct housekeeping operations for all hotels. Direct executive housekeepers for management, cleanliness and upkeep of rooms and public areas.

Assist in control and direct housekeeping operations. Direct associates of housekeeping department. Responsibilities included management, cleanliness and upkeep of rooms and public areas.

Assist in control and direct housekeeping operations. Direct associates of housekeeping department. Responsible for overall function areas of laundry, landscape and public area.