Jiten Shetty Email & Phone Number

Dubai, United Arab Emirates

Handling escalation cases and coordinate with related partners, department to resolve the issue promptly.Assist team to deliver excellent customer service and continuously work on improvements.Collaborate with other departments to improve Operation metrics, Customer experience.Perform the tasks of conducting training sessions of new joiners.Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.

Dubai, United Arab Emirates

Dubai

Ensure that all customer needs are met and handle appropriately during their initial contact.Proficiently answer customer inquiries regarding their accounts, loans , credit card and other banking services.Cross-sell bank products and services based on customer needs, in accordance with the bank's program standards.Educate customers on product options and technology issues.Communicate effectively with customers, managers, and co-workers through a variety of channels including email, phone, traditional mail, and through the use of various office machines.

Dubai

Focuses on activities and quality standards that ensure the satisfaction of customers.Achieving targets as specified by the employer.Operate point of sale program efficiently to sell tickets and redeem vouchers.Receive payment by cash, credit cards, vouchers, or automatic debits.Answering calls professionally to provide information about services and products. Scanning tickets and handling Queue Management to provide assistance for events when needed, and to assist in the preparation of special functions.Handling escalated issues and complaints, Conducting Guest Satisfaction Surveys.Taking full responsibility in the assigned area.Provides solutions to guests, inquiries based on company's standard operating procedures.Handling Guest inquires and complaints and providing friendly Guest relations.

Abu Dhabi, United Arab Emirates

Maintaining relationships with customers by providing support, information, and guidance. Selling tickets, fast track, cabana.Providing exceptional service to guests, going above and beyond standard expectations.Responsible for taking money in the form of cash or credit card from patrons in exchange for services. provide change, balances drawer, and processes card transactions.Being aware of sales opportunities and promotions within the water park. Scanning tickets and handling Queue Management to provide assistance for events when needed, and to assist in the preparation of special events.Conducting daily Guest Satisfaction Surveys.Handling Lost and found Items and Lockers.Ensuring a safe working environment at all times for both internal and external guests. Managing inventories and stock including keeping detailed records of inventory.Handling Guest inquires and complaints and providing friendly Guest relations.

India

Introducing new products to entirely new clients/existing customers.Achieving targets as specified by the employer.Analyzing customer needs and recommending products based on those needs.Processing or taking orders, filling in forms and applications.Follow up to ensure that appropriate action has been taken on customer requests and complaints. Performing the registration process for clients without any errors. Always perform timely performance evaluations and initiate appropriate action if needed. Make reminder calls to clients, send follow-up emails and schedule appointments. Always choosing the best solution to solve a problem, rectifying, adjusting and also following up to ensure proper resolution. Assisting with Client Services as needed according to situations and demands.Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.

India

Selling & providing customer support to Virgin Media Customers.Responds to telephone enquiries about the Company products and Services.Investigate Customers complaints and resolve the problems. Up-selling and Cross-selling for the advancement of both customers and the Company.Achieving targets as specified by the employer/client.Perform the tasks of conducting training sessions of new joinersResponsible for improving the team and facilitating the communication among the members of team Perform the tasks of monitoring, organizing, and coaching team on a daily basis.