Jiten Taluja Email and Phone Number
Experienced professional with a proven track record of 15+ years in delivery of programs and projects in Digital, Payments and IT industry. Seeking a challenging role in Senior Project management, technical program management, delivery leadership or engineering management.In my recent role, I led as a Technical Program/Project Manager and Practice Manager at Block, formerly Afterpay, where I led broad-scope, high-impact efforts that cross product and engineering team boundaries and ensure high-governance and high-reliability delivery in the fast-growing payments sector.I am a certified Prince2 Practitioner, Scrum Master, AWS and Azure Cloud practitioner, and CI/CD Release delivery professional, with a strong background in Agile and Waterfall project delivery methodologies, JIRA/Confluence, MPP/Miro, SDLC, release, and operations incident management.I have a "Can do" attitude, I am passionate about solving problems, driving innovation, and delivering value to the business and the customers.At a glance, highlights of work done in summary is as under,Worked on program of work for country launches of the Core Afterpay product, performance enhancement projects at BWI hotel booking website, setting up and managing testing and release practice at MyKi Ticketing, setting up release and governance function for CI/CD/Releases, Payment integrations and managing payment processes, Identity provider integration for Afterpay, POS integration with eServices products at Touch and several other programs and projects delivery.
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Technical Program ManagerXero Nov 2024 - PresentMelbourne, Victoria, Australia -
Technical Program/Project & Practice ManagerBlock Feb 2022 - Aug 2024Melbourne, Victoria, AustraliaLed broad-scope, high-impact efforts that cross engineering team boundaries coordinating with engineering managers, product managers and engineers for high-governance and high-reliability delivery. Main efforts in last 2years include,• End-to-end technical program, project management, release management• Day to day tasks include – Daily standups, removing blockers, defect triage, facilitating Sprint planning meetings and retrospectives, Epic/Story formation on JIRA board as part of workshops, breaking down stories into deliverable tasks, estimations and actively working on project backlog and technical debts. Project/Workflow setup in JIRA and maintaining high level business vs technical requirements, project/deployment timelines, supporting documentation on Confluence.Lead and delivered Afterpay core process improvements and automation CI/CD project to reduce the core release cycle from undependable fortnightly release to a dependable weekly release. This resulted in increased release velocity, schedule dependability, and release reliability. • Initiated in defining CI/CD strategy• Networked with engineering manager(s) for team allocation. • Worked with and supervised engineers from different teams, to automate the QA, Staging, Sandbox, and performance testing.• Worked with teams for weekly deliveries into productionFeature-based release management• Designed and implemented a governance & management function for LaunchDarkly (LD) flags across several Afterpay projects, to significantly reduce Monthly Active Users (MAUs), optimizing costs for the company and renegotiation of the contract with LD.• Drove efforts with 30+ engineers and collaborated with cross functional teams and leadership groups to archive high-usage flags.• For an ongoing monthly exercise, as a side hustle - developed Python scripts to extract data from LaunchDarkly and created complex formula based google sheets, providing actionable insights for effective flag management. -
Technical Program ManagerAfterpay Mar 2014 - Jan 2022Melbourne Area, AustraliaCollaborated closely with multiple engineering and product teams to drive successful program outcomes.Afterpay launch in the US, UK and Canada• Lead the technical delivery for the successful launch of Afterpay in the US, UK, and Canada working with software delivery teams for a timely launch, stakeholder weekly status reporting and project tracking. • For the Afterpay Core platform - assumed a role of a Scrum Master, facilitated Sprint planning, Daily standups, Sprint review, and Sprint retrospective. • Integrated Illion for Australian ID checks, including name, address, and license validity.• Managed payment processes for reminders, settlements, and debt collections.• Launched project with Payment Authorization for refunds, reversals, and voids.• Oversaw payment providers integration with DPS, Stripe, Adyen, and CyberSource.• Oversaw merchant integration and sandbox testing for v1-Online, v2-Online, and Shopify.Prior to working on Afterpay projects, being as part of Touch worked in Value added eServices as a Technical Project manager• Led multiple projects, taking full ownership of the end-to-end project lifecycle, including project initiation, analysis, design, development, testing, and deployment, actively engaging with offshore and on-site leads/developers to ensure on-time delivery and adherence to quality standards.• Successfully executed integration projects, involving the development of new SOAP gateways to enhance existing value-added eServices offerings.• Managed an environment separation project, establishing a dedicated eServices environment for 7-Eleven.• Collaborated with distributor/retailer project managers to implement and integrate eServices offerings in Reitan Norway, Reitan Sweden, Valora Germany, Valora Switzerland, Tobaccoland Austria, and Croatia. -
Program ManagerNtt Data Aug 2010 - Feb 2014Melbourne Area, AustraliaWorked as a Program manager on Victoria's MYKI ticketing platform • The project is a multi-million testing project on Java/JEE, WebServices, Microsoft – Axapta, BizTalk, Datawarehouse, ASP/.Net• End-to-end project ownership and delivery from project initiation to implementation phase including Analysis, Design, Development, Testing and Release Deployment• Non functional test engineering – development of tools for generating, distributing production-like data and injecting into the system• Managing System integration testing (SIT), System qualification testing (SQT), User acceptance testing (UAT), Production support testing, non-functional testing (NFT) and Release management• Extensive stakeholder communication, working with senior management, architects, client managers, vendor managers, various project managers, project delivery director, business managers and offshore counterparts• Reporting to Technologies manager, leading/managing a team of 50+ resources located at India and Melbourne• Working with development teams for on-time deliveries to test, working with Solution Architects to define business scenarios, meeting quality standards, supporting production defects/issues and sign offs• Daily/weekly/monthly status reporting, defect management and reporting -
Technical Project ManagerNtt Data Jan 2007 - Aug 2010Phoenix, Arizona Area (Usa)Delivered, managed, architected and Java hands-on for multiple web projects, amounting to $2+ Million, for www.bestwestern.com (Best Western’s primary revenue-generating channel, operating in 12 languages, with 24x7 support). Main and proud accomplishment was to deliver highly performance enhanced BWI website.Leading and managing a team of 45 resources across onshore and offshore.End-to-end project ownership and delivery from project initiation to implementation phase including Analysis, Design, Development, Testing, Release Deployment and warranty supportWeekly status reportingManaging and involvement in requirements gathering, preparing proposal, estimation, planning, submitting SOW requests for various small and major projects.Management and providing technical focus on various other large/small projects at BWIAs a program/project manager apart from executing the project I was actively involved in requirements gathering, proposing, designing and implementing WebServices solution for the payment processor.Managed Oracle database Migration to 10g project - Managed end-to-end testing and the development effort which included working with SMEs to define migration strategy, defining test strategy, project planning, testing, and fixing of the issues found before and after migration of the various BWI applications to Oracle 10g from 9i database -
Technical Project Manager / Java ArchitectNtt Data Feb 2005 - Dec 2006Phoenix, Arizona AreaBWI Web Booking Engine – JBOSS Migration, Performance Improvement and Profiles as a J2EE Architect• Accountable for end-to-end re-architecture, re-design, implementation and delivery• Recommended performing a high-level analysis of the current BWI web application and creating a plan to improve performance and increase availability of the critical system. • Designed and programmed Caching logic that improved search functionality by 500%, reducing the range of response time from 10-25 seconds to 2-4 seconds; integration with HitBox, Akamai, multi-lingual support• Outlined clear vision on the project which resulted in improving performance and lowering the cost and effort to maintain the system, including:• Eliminated duplicate bookings issue. The system after the project launch experienced 0 duplicate bookings.• Reduced lines of code from 500K to 100K• Reduced server instances from 106 to 50 and reduced hardware from 46 to 26 physical bladesWorked in SOA - GCCI Web Services as a Senior Technical Project Consultant• Gold Crown Club International (GCCI website – www.goldcrownclub.com) is Best Western's guest loyalty program with almost 10 million members worldwide and with 16 European Affiliates. The project was to allow affiliates to the best western BWR data, customize it and present it to the end user• Performed requirements gathering and came up with a Functional and technical architecture requirements listing individual functions supported across GCCI BWI domain. These functions were proposed to be converted to the J2EE Web services to be used by various affiliates.• After requirements gathering/definition phase, worked on the project proposal that involved creating work break-down structure of the tasks involved from Design to Implementation, creating project plan and SOW -
Technical LeadNtt Data Aug 2003 - Jan 2005IndiaProjects:Railinc from 01 Oct 2004 to 31 Jan 2005 as a Technical/Team LeadFritoLay PepsiCo from 01 Sept 2004 to 30 Sept 2004 as a Java/J2EE developerWhirlpool Corporation from 21 Aug 2003 to 31 Aug 2004 as an i2/Java developer
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Java Software EngineerPatni Computer Systems Sep 2001 - Aug 2003IndiaProjects:Conseco from 13 May 2003 to 19 Aug 2003 and Sept 2001 to June 2002 as a Java/J2EE developer Vanity Fair from 25 Feb 2003 to 12 May 2003 as a Java/J2EE developerGeneric Electric from June 2002 to Feb 2003 as a Java/J2EE developer
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Software EngineerHcl Perot Systems Jun 2000 - Aug 2001IndiaProjects:Bank of Ireland from Aug 2000 to Aug 2001 as a Power Builder developerIntellicue in July 2000 as a Java developer
Jiten Taluja Education Details
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Open University Of British ColumbiaA -
Diploma In Mechanical Engg
Frequently Asked Questions about Jiten Taluja
What company does Jiten Taluja work for?
Jiten Taluja works for Xero
What is Jiten Taluja's role at the current company?
Jiten Taluja's current role is Technical Program Manager | Senior Project Manager | Global Delivery | Engineering Leadership | Agile | AI and Blockchain enthusiast | Ex-Block Ex-Afterpay.
What schools did Jiten Taluja attend?
Jiten Taluja attended Open University Of British Columbia, Aligarh Muslim University.
Who are Jiten Taluja's colleagues?
Jiten Taluja's colleagues are Shivam Girgdhda, Ruud Nistel, Vazern Graphics, Thisuni Ranasinghe, Pamela Stanton, Linn Hoover, Sean Hatten.
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