Jitender Ahuja

Jitender Ahuja Email and Phone Number

Senior Manager - Customer Experience, Airtel (Wynk) @ airtel
gurgaon, haryana, india
Jitender Ahuja's Location
Gurgaon, Haryana, India, India
Jitender Ahuja's Contact Details

Jitender Ahuja work email

Jitender Ahuja personal email

n/a
About Jitender Ahuja

Professional Summary---------------------------With over 11 years of extensive experience in Customer Experience, App, Mobile, and Web Testing (Quality Assurance), I bring strong expertise in understanding and resolving customer issues, conducting manual testing, and applying robust problem-solving skills. My background includes significant experience in analysing application performance and enhancing customer satisfaction through meticulous testing processes.Employment History---------------------------Current Employer: Airtel Digital LimitedPrevious Employer: MercerKey Skills and Experience---------------------------* Proficient in testing Android and iOS-based mobile applications and software.* Skilled in understanding customer queries and efficiently resolving issues.* Expert in data preparation and management for testing purposes.* Experienced in analysing Force Close (ANR) events and crash logs to enhance application stability.* Competent in performing functional, retesting, and regression testing on various mobile handsets and Java/Android applications.* Adept at preparing comprehensive test cases, scenarios, and reports.* Strong knowledge of API testing and SQL queries.* Thorough understanding of the Software Testing Life Cycle (STLC) and bug life cycle.* Exceptional analytical and presentation skills.Email ID: jitenderahuja06@gmail.com

Jitender Ahuja's Current Company Details
airtel

Airtel

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Senior Manager - Customer Experience, Airtel (Wynk)
gurgaon, haryana, india
Website:
airtel.in
Employees:
44419
Jitender Ahuja Work Experience Details
  • Airtel
    Senior Manager
    Airtel Jun 2024 - Present
    Gurugram, Haryana, India
    * Maintained detailed reports and effectively presented data insights to the leadership team.* Monitored and addressed customer concerns and ratings on the Play Store by closely liaising with product and development teams.* Automated various manual tasks using Python scripts, improving operational efficiency.* Maintained visual representations of issue resolution metrics to track progress and performance.* Managed JIRA reports and coordinated effectively with Product and Development teams to ensure seamless operations.
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  • Airtel
    Principal Engineer
    Airtel Dec 2021 - May 2024
    Gurugram, Haryana, India
    * Developed a BOT from scratch to handle user issues, achieving a resolution rate of up to 80%, significantly reducing manual efforts.* Oversaw UI/UX aspects of Wynk Music to enhance overall user experience and satisfaction.* Created and presented graphical representations to analyze issues, aiding in the prioritisation of problem resolution.* Led comprehensive testing initiatives for Wynk Music, ensuring efficient resolution of customer issues.* Prioritised bugs based on their criticality and impact, optimising the issue resolution process.* Collaborated with L1 support teams to thoroughly understand and resolve user issues.* Utilised Charles for log analysis and troubleshooting to enhance application performance.* Extracted crash logs from Firebase and user logs from the database to identify and resolve issues.
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  • Airtel
    L2 Support Engineer
    Airtel Apr 2020 - Nov 2021
    Gurugram, Haryana, India
    * Managed the overall user experience of Wynk Music, ensuring a seamless and engaging interaction for users.* Conducted thorough functional testing of the Wynk Music app to maintain high performance and reliability.* Identified and raised defects and bugs in Jira to continuously improve user experience.* Performed smoke and sanity testing to ensure the stability of new builds.* Executed API testing to verify the functionality and performance of backend services.* Utilised Jenkins to run automated reports and streamline the testing process.* Ran SQL commands to fetch and analyze data, supporting informed decision-making.
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  • Mercer India
    Lead Business Analyst
    Mercer India Mar 2019 - Mar 2020
    Gurugram, Haryana, India
    * Conducted functional testing for the banking domain to ensure system reliability and accuracy.* Maintained comprehensive reports to document testing results and track performance.* Led a team of 20, managing tasks and ensuring efficient workflow.
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  • Goibibo
    Senior Testing Engineer
    Goibibo Jan 2016 - Mar 2019
    Gurgaon, Haryana, India
    * Conducted functional testing for goCars to ensure optimal performance and user satisfaction.* Performed functional testing for Ryde, a product of ibibo, to validate features and functionality.* Developed and maintained detailed test cases to support comprehensive testing efforts.* Executed functional and regression testing to verify application stability and consistency.* Maintained bug reports to document issues and facilitate prompt resolution.
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  • Cognizant
    Program Analyst
    Cognizant May 2015 - Jan 2016
    Bengaluru, Karnataka, India
    * Conducted functional testing within the banking domain to ensure the accuracy and reliability of applications.* Completed Cognizant's internal certification in Level 0: Digital Security, demonstrating expertise in safeguarding digital assets.* Executed queries to generate comprehensive reports and maintained them with thorough documentation.
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  • Cognizant
    Program Analyst Trainee
    Cognizant May 2014 - Apr 2015
    Bengaluru Area, India
    * Joined as a Programmer Analyst Trainee and received extensive training in Java.
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  • Niit Limited
    Quality Analyst
    Niit Limited Jan 2013 - Dec 2013
    Gurgaon, India
    * Performed various types of testing, including unit testing, integration testing, system testing, and regression testing.* Ensured build quality by carefully monitoring checkpoints.* Downloaded builds from the shared path and installed them on various operating systems.* Developed comprehensive test cases and executed them to validate software functionality.* Identified defects and logged bugs for further investigation and resolution.* Conducted regression testing on new builds to verify fixes for previously reported defects, following a structured testing process.
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Jitender Ahuja Education Details

  • Kiit College Of Engineering, Gurgaon
    Kiit College Of Engineering, Gurgaon
    Computer Science

Frequently Asked Questions about Jitender Ahuja

What company does Jitender Ahuja work for?

Jitender Ahuja works for Airtel

What is Jitender Ahuja's role at the current company?

Jitender Ahuja's current role is Senior Manager - Customer Experience, Airtel (Wynk).

What is Jitender Ahuja's email address?

Jitender Ahuja's email address is ji****@****ant.com

What schools did Jitender Ahuja attend?

Jitender Ahuja attended Kiit College Of Engineering, Gurgaon.

What are some of Jitender Ahuja's interests?

Jitender Ahuja has interest in Social Services, Children, Education, Poverty Alleviation, Human Rights.

Who are Jitender Ahuja's colleagues?

Jitender Ahuja's colleagues are Abhijit Ojha, Priyanka Narayan, Poonam Pal, Chanpreet Singh Randhawa, Rajesh Sharma, Dishant Jolly, Saviny Mangla.

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