End to end ownership of any broadband Install & Fault + Dth installation in assigned territory.Maintaining SLA parameter and ensure resolution of SR & Installation within timeline.Co-ordinate with various stake holders with timely communication on challenges faced.Handle escalation from internal and external customers.Ensure minimizing of repeat/re-open fault cases and make analysis to prevent such cases.Co-ordinate with wiring vendor and ensure timely support to field team.Maintain proper documentation and sharing of report as and when required.Carry out audit within target date and generate report.Responsible to ensure reduction in overall open SR, Repeat & Re-open to meet the KPI targets.Quality & Process Compliance, Team Building & Driving Skills, Ensuring timely audits.Identify Proactive Network Rehabilitation opportunities.Monitor team performance and propose improvement plan.Training for support & skill sets development.Coordination with cross functional teams CSD/NOC/O&M to provide faster resolutions.Configuration knowledge of DSL, FTTH & IPTV Products.Knowledge about WI-FI & Modem Configuration.Fully responsible to install the Voice line, DSL, IPTVVendor Management & Team management.Driving KPI as per defied Targets.Coordination with business team & delivery as per requirement.Training for support & skill sets development.

1. Planning, project inspection Design & supervision of FTTH networks based on FTTx.2. Finalizing Project Area & Posting on GIS Release FSA/Distribution.3. Highlighting key issue in the field-Highlighting cardinal & critical issue basis percentile4. Managing the full aspect of implementation/upgrade/migration of projects independently, including resource planning, timeline and checkpoints to ensure timely and enhanced service delivery to customersTBT along with video reference-No of connect with vendor and employees in field and office for sensitizing the safety & NC5. Train New Employee And Give new Updates

Handling 10 Person Team for Broadband sales, installation , fault and all other after sales servicesAnd also maintain my area network 100% okBuilding AcquisitionCustomer AcquisitionDevlopment of Area for Ftth

Experienced Service Incharge with a demonstrated history of working in the Telecom industry. manufacturing industry. Skilled in Team Motivation, Business Planning, Microsoft Word, Sales Management, and Team Leadership.

After Completing My Diploma, My 1st Job as a BroadBand Engineer