Jitender Kalra Email and Phone Number

• Responsible for managing services after the delivery of the projects.• Analysis on repeat failure on monthly basis, sharing the same with the customers with permanent solutions.• Managing the SLA for the key customers by assuring maximum uptime.• Day to day interaction with the Customer to understand the pain areas and the solution there after. • Follow up with concern team for fast delivery of new orders/circuits. • Managing customer service operations for rendering and achieving quality services.• Handling customer’s technical queries and design of the offered solution.

• Responsible for managing services after the delivery of the projects.• Analysis on repeat failure on monthly basis, sharing the same with the customers with permanent solutions.• Managing the SLA for the key customers by assuring maximum uptime.• Day to day interaction with the Customer to understand the pain areas and the solution there after. • Follow up with concern team for fast delivery of new orders/circuits. • Managing customer service operations for rendering and achieving quality services.• Handling customer’s technical queries and design of the offered solution.

• Preparation of Project Execution Plan in accordance with the Customer timelines. • Tracking of Project deliveries and Timelines. • Handling customer’s technical queries and design of the offered solution.• Preparing and giving presentations to the customers on Project Status and next plan of actions. • Managing entire project Team, keeping them updated about project status.• Preparation of weekly/Monthly project status reports for management.• Meet or exceed the targets set by the management with regards to Customer Satisfaction TDD/CDD (Target/Committed Delivery Date) and LTC (Lead Time to Connect), Provide when necessary Revised Target/Committed Delivery Date.• Analyzed results of operations to discover more efficient ways to utilize resources delegated responsibilities and designed time schedule.

Responsible for managing services after the delivery of the projects.• Analysis on repeat failure on monthly basis, sharing the same with the customers with permanent solutions.• Managing the SLA for the key customers by assuring maximum uptime.• Day to day interaction with the Customer to understand the pain areas and the solution there after.

• Active involvement in the initial planning and implementation of the project.• Project Roll out as per the approved plan.• Managing the manpower (for the deployment of passive equipments/ devices including Fiber, UTP, Patch panels, LIU etc). • Customer meeting and Daily/Weekly reporting to Delhi Office. • Installation and commissioning of active devices like Router, Switches and Firewall.