New Product Development by defining product features and specifications, product gaps and OpportunitiesCreate marketing brochures and presentationsSupport to sales team by necessary content to effectively sell the productCollaborate with sales team for product training and any other support for sales processGather customer feedback reviews, complaints and understand the pain points and resolve the same accordingly.Stay up to date industry trends and competition product features for product improvementEnsure product messaging and branding are consistent across all marketing materialEnsure product details and visual content on website, sales app, Ecommerce website with product information are up to date.

Working as Product Manager -as Techno Commercial roles include Category Management for Appliance Products, Gap analysis through Market research, Value Chain, category performance, Margin analysis, In NPD-Business Case & Product Proposals, tracking of new product development stages following NPD Compliances to ensure timeliness & proper product launch Analysis of Market research report and give insight to sales person, Make detailed report on field analysis, in the sense of updating in technology, new product, field complaint, Product improvement, PRM Of Current & Coming Years Accuracy Of Project Initiations, Market research, Vendor & Market Visit, model availability as per Demand Plan, Product Training to sales team & Marketing Collaterals.

Working as an Assistant Manager (Projector & Digital Signage):SPOC for Coordination with Sales team at PAN India Level.Supporting PAN India with respect to Reports and collation of data from Sales Team. Co-ordinate with Finance/ Service/ Marcom departments for credit / debit note certificate, credit limit available, new registration of Partner & Form C requirement./ Product warranty// Marketing/ Brochures, etc.Follow-up withFollow up with Sales Team for daily/weekly/ monthly Sell Thru, Sales Plan; give price approval code for SPC and reports to Business Manager & MD as per management requirement.AR Follow up with Client (Disty’s)/ RD to get payment credited in Company’s account as per billing/ order processing requirement.MIS:Data management and daily, weekly, monthly & Quarterly Reports Generation (DSR, Sales-In, Sales – Through, Sales – Out, Target Vs Achievement, Stock, Ageing inventory & Stock Movement I. Tracking).RD sales & stock data capturing.II. To publish the reports region wise to the respective Sales Managers on daily basis.III. Prepare reports for monthly, quarterly Sales meet, PPT.IV. Eager to learn new things and Self Start.Billing/ Logistic/ Stock:Handling the team for order validation, order punching, billing and logistic.Ensuring end-to-end transaction closure: From Projection - PO received to final delivery of goods to distributor/ End User. Order validation, Punching / Billing in Oracle (if require during month end),Stock allocation/ planning / movement basis projection & PO in hand.Demo inventory maintaining.. Send mailers to Sales Team, distributor, regional partner for monthly, quarterly, Six month scheme details, eligibility, Claims settlement, etc.Raise Debit note for Pre Provision of Funds (PPF rebate) due to price drop of material, to clear ageing inventories, demo unit, etc. CRM & Software used in existing company: Oracle; e-flower. GIGA, MS Outlook, Indiamart CRM online, etc.

Commerce Graduate, Worked as a Sales Coordinator in Samsung HO(GGN)-EBT Team as an Associate. Ensuring end-to-end transaction closure: From order creation to final delivery of goods to distributor/ End User. Billing in SAP, Coordinate for managing stocks, prepare reports via advance excel, Expert in E-mails & Chat, Typing 60-65 wpm:1. Handling the accounts of National & Regional Distributors.2. Coordinate with Sales Team for orders status. 3. Ensuring end-to-end transaction closure.4. Checking material availability in SAP, punch order in GERP/ SAP as per material allocated.5. Follow up with the Internal Custom Clearance Dept. for fast clearance of goods of HSS.6. Take follow up from our logistic team.8. Resolve the issue like box damage, seal open, Disty/ End Customer Warehouse close, Partial delivery, Old MRP sticker etc or any other issues (Sales return due to wrong pricing/ location, price drop,etc).9. Order Validation and processing.10. Preparing MIS report for order loaded by distributor, daily stock report and weekly material arrival report. 11. Prepare Proforma invoice for dollar billing.12. Co-ordinate with Finance team for credit clearing & for Form C requirement.13. Follow up with Client (Disty) to get payment credited in Company’s account as per billing requirement to avoid any credit hold or Account block.14. CRM & Software used in existing company: SAP; GSBN; DMS; MY Single, GERP, etc.15. Multitasking, eager to learn new things.

 There I answer the Candidate’s queries related to their IELTS exam through live Chat, via e-mails and over the phone on recorded line..I addressed the queries related to their speaking test timings, venue details, test date confirmation, documents status (whether we have received their documents (application formO or not.  Also addressed their test transfer request, test cancellation, Additional TRF request, provide the status of their documents received or not, fees refund request, enquiry on result request, online fund transfer excess amount received status, etc. Also get updated the latest status from concern departments for candidate’s test Cancellations, Test Transfer; Fees Refund, Additional TRF requests and provide end to end solutions of their queries, requests status over the live Chat and e-mail.

 Major Job responsibilities were to coordinate with Relationship Managers in branches regarding their individual target for brokerage generation from the Client, having trading account with Indiabulls Securities ltd. Answer the Relationship Manger and Client’s queries related to their Securities Trading account through emails and on recording line. Also considered the legal point of view while reverting to the Client over the phone and via e-mail. Generate Reports, also attend walk in client; reply inbound calls & e-mails via CRM name “Talisma”. Provide end-to-end customer satisfaction reply via e-mail or through outbound and inbound call and maintaining the goodwill of the organization and rapport with Customers/ branch personnels. Addressed queries from Branch Manager’s related to their Clients like stock holdings and trading done on a daily basis/ brokerage generation and also handled Technical queries regarding Power Indiabulls Software and Trade Related queries.

Medical Billing Company, having its own Clinic in USA. My Job profile there was handling & getting Claims Status by calling to US insurance companies’ reps, Like UHG, Health Choice, Care First, Medicare, BCBS, Aetna, Healthcare insurance companies, etc and also handled denials Claims, AR follow-up, patient’s eligibility and blocking patient, and update insurance information in CRM name “Studio”.