• Lead and drive the strategic vision of organization technology within the organization• Collaborate with departments to identify technology needs and implement solutions• Manage a team of technology professionals to support academic initiatives

Managed end-to-end ICT operations, overseeing financial planning, budgeting, vendor relations, commercial and business negotiations, and infrastructure management. Developed and executed delivery strategies, ensuring cost control and monitoring project progress to meet organizational objectives. Spearheaded the implementation of cybersecurity measures to safeguard company data and mitigate potential risks. Developed a team of IT specialists through professional development… Show more Managed end-to-end ICT operations, overseeing financial planning, budgeting, vendor relations, commercial and business negotiations, and infrastructure management. Developed and executed delivery strategies, ensuring cost control and monitoring project progress to meet organizational objectives. Spearheaded the implementation of cybersecurity measures to safeguard company data and mitigate potential risks. Developed a team of IT specialists through professional development, coaching, and leadership, resulting in an united and productive team. Led the digital transformation of three different libraries onto a unified platform, integrating electronic and online resources for streamlined access. Successfully implemented an ERP solution (LMS /SIS) fee collection automation for national and international schools. Managed system Integration testing and user acceptance testing before the system went live. Redesigned and revamped the IT infrastructure, and implemented comprehensive solutions, data center, and security surveillance systems to automate and enhance operational efficiency. Show less

Led ICT operations, budgeting, financial planning, commercial and contract negotiation, vendors, and infrastructure management, network security, Microsoft 365 administration, infrastructure management, and successful project rollouts across Asia and Africa, improved IT support and enhanced campus life across multiple locations.Implemented network security measures and data protection protocols, including Network Management Systems (NMS), firewall management, and controller configurations… Show more Led ICT operations, budgeting, financial planning, commercial and contract negotiation, vendors, and infrastructure management, network security, Microsoft 365 administration, infrastructure management, and successful project rollouts across Asia and Africa, improved IT support and enhanced campus life across multiple locations.Implemented network security measures and data protection protocols, including Network Management Systems (NMS), firewall management, and controller configurations, ensuring the integrity and confidentiality of organizational data.Managed rollouts of IT-related hardware/software/systems across all locations, effectively capturing and managing project risks, issues, and associated mitigation strategies.Collaborated closely with all departments, deans, and master teachers to translate requirements into effective IT solutions, contributing to the enhancement of campus life and academic operations.Developed and deployed an online data management system that offered a paperless process resulting in reduced costs by 20% and improved productivity.Established a global technical support platform to provide service desk support to academies, conducting training sessions for ICT support staff and end-users in Dhaka, Maputo, Mombasa, and the 100-acre Wi-Fi campus in Hyderabad Show less

Managed end-to-end network design, configuration, and maintenance, ensuring robust and reliable connectivity for mission-critical operations.Oversaw the setup and management of IT infrastructure in provinces across Sudan and Sierra Leone, facilitating efficient communication and support for field operations.Commissioned and Managed satellite technology, including satellite ((BGAN Explorer 700) and phones (Thuraya), to establish secure and effective communication channels in remote… Show more Managed end-to-end network design, configuration, and maintenance, ensuring robust and reliable connectivity for mission-critical operations.Oversaw the setup and management of IT infrastructure in provinces across Sudan and Sierra Leone, facilitating efficient communication and support for field operations.Commissioned and Managed satellite technology, including satellite ((BGAN Explorer 700) and phones (Thuraya), to establish secure and effective communication channels in remote areas.Directed the migration of ICT infrastructure into virtualization, optimizing resource utilization and enhancing scalability and flexibility.Managed the Comprehensive Information Technology Service (CITS), overseeing incidents, change implementation, and application service restoration to ensure uninterrupted operational efficiency.Implemented UMOJA, ESS/MSS, and Galileo software systems, contributing to streamlined business processes and improved efficiency in asset management and reporting.Led monthly and quarterly release cycles, overseeing software updates and enhancements, and prepared detailed reports to track progress and communicate outcomes.Collaborated closely with the asset management team on Galileo, enhancing asset tracking and management capabilities, and contributing to improved efficiency and accountability in asset management processes. Show less

Deftly managed centralized IT delivery operations for multiple projects, cultivating aligned teams that functioned with an entrepreneurial spirit.Played a crucial role as a mobilizer within the organization, developing resources for the effective execution of strategies.Led the successful rollout of Microsoft Navision, along with other applications and functionalities, across the head office, warehouses, and 40 remote supermarket retail stores.Ensured seamless operations of POS… Show more Deftly managed centralized IT delivery operations for multiple projects, cultivating aligned teams that functioned with an entrepreneurial spirit.Played a crucial role as a mobilizer within the organization, developing resources for the effective execution of strategies.Led the successful rollout of Microsoft Navision, along with other applications and functionalities, across the head office, warehouses, and 40 remote supermarket retail stores.Ensured seamless operations of POS machines and accurate implementation of promotions/offers in all stores.Designed comprehensive action plans, orchestrated the allocation of resources, and managed engineers to address price/tax-related discrepancies and challenges within IT operations.Ensured 24/7 support for critical operations, highly severe infrastructure, and resources.Supervised a dynamic team of employees, overseeing their performance, and ensuring alignment with strategic objectives.Successfully hired and onboarded new staff, fostering a collaborative and efficient working environment.Ensured strategic capacity planning, optimizing resource allocation to meet operational demands effectively.Achieved remarkable milestones, including the swift implementation of IT infrastructure, the rollout of MS NAVISION, and the integration of AD/ICM with SQL server for 40 stores and warehouses in record time. Show less

Managed, and maintained distributed standard project management deliverables for the successful completion of projects.Streamlined the IT and SAP functions to optimize efficiency and effectiveness, resulting in improved operational processes and cost savings.Designed and implemented corporate infrastructures tailored to the organization's specific needs, ensuring scalability and robustness.Contributed significantly to achieving organizational objectives through the successful… Show more Managed, and maintained distributed standard project management deliverables for the successful completion of projects.Streamlined the IT and SAP functions to optimize efficiency and effectiveness, resulting in improved operational processes and cost savings.Designed and implemented corporate infrastructures tailored to the organization's specific needs, ensuring scalability and robustness.Contributed significantly to achieving organizational objectives through the successful completion of the Deen Bandhu Chotu Ram and Rajiv Gandhi Thermal Power Project.Executed operational support initiatives for applications and core IT infrastructure implementation, specifically for power projects in collaboration with Shanghai Electric Ltd.Extended technical support for electrical panel connectivity with the command center controlling the electricity generation of 600/1200MW.Tracked project progress meticulously to ensure milestones were completed on time, within budget, and with the desired results.Managed telecommunication systems for internal connectivity on project sites, including installing a 1500-meter fiber-optic cable for multiple buildings to serve as both Ethernet backbone and server connectivity.Installed, configured, and deployed server hardware and software, Implemented patch management strategies to support and maintain effective network service operations.Configured systems for high availability, implementing strategies for backup and recovery to ensure optimum system performance.Prepared comprehensive written technical documentation to support project activities and to ensure a clear understanding of system configurations and procedures. Show less