With over 18 years of experience in the retail industry, I am a seasoned and accomplished business leader who drives sales and operations excellence at Pantaloons, one of the leading fashion and lifestyle brands in India. I manage a retail plate of 200000 sq. ft., a team of 15 senior and deputy managers, and approximately 500 on and off role sales staff across the Punjab region.I am adept at strategic planning, budgeting, profit and loss assessment, business development, new store opening, financial control, revenue generation, process improvement, people management and development, business forecasting, store visual planning and hygiene, business strategy planning and creating levers to deliver business, ensuring safety measures, customer management and grievances, KPI delivery, marketing, omni sales, and space planning. I have also developed and led successful execution of cross-functional programs in conjunction with omni channel and online business, contributing 8% to the zone's overall business. I collaborate effectively with top management and stakeholders for decision-making and ascertaining key business needs. I am passionate about enhancing employee satisfaction, designing and applying comprehensive performance management, compensation and benefits, rewards and recognition programs, and competency framework to support the business and build engagement processes to the core business objectives with a pragmatic approach.