• Started as a CRM with Barclay where my job responsibilities were to detect fraud on credit cards and to help them in investigating their accounts.Promoted as a process trainer for the same process after 4 months.•Providing process training to the batch of 20-25 trainees aligned by the company. •Helping them to understand their role on the production floor and to achieve their targets during their nesting (initial) period.•Taking pre shift and post shift to understand… Show more • Started as a CRM with Barclay where my job responsibilities were to detect fraud on credit cards and to help them in investigating their accounts.Promoted as a process trainer for the same process after 4 months.•Providing process training to the batch of 20-25 trainees aligned by the company. •Helping them to understand their role on the production floor and to achieve their targets during their nesting (initial) period.•Taking pre shift and post shift to understand the challenges faced by the them and providing solutions for their problems if possible or fixing team meetings with higher management like process manager, W.F.M or quality team.Sharing feedback provided by the line manager or by quality team. Show less