- Lead client facing activities related to relationship building and maintenance, client communication, issue resolutions and understanding client expectations.- Communicate and interact at the executive level at client end as well as with in organisation. - Actively drive business development efforts through collaboration with other parts of the organization (e.g., sales & operations) and identify new business opportunities with current clients- Manage and maintain client… Show more - Lead client facing activities related to relationship building and maintenance, client communication, issue resolutions and understanding client expectations.- Communicate and interact at the executive level at client end as well as with in organisation. - Actively drive business development efforts through collaboration with other parts of the organization (e.g., sales & operations) and identify new business opportunities with current clients- Manage and maintain client escalations and resolve client issues in coordination with operations team.- Ensure client satisfaction while achieving agreed upon company targets and goals.- Co-ordinate monthly and quarterly business review schedules with the client and ensure they are conducted timely.- Meet clients periodically to ensure all issues are captured and addressed.- Coordinate new account openings, account closing and account transfers with external parties and internal departments. Show less

- Coordinate with Business development team in creating a schedule for Pilot phase- Pilot testing of process onsite- Prepare process manual based on the Pilot analysis- Work on drafting the SLA parameters- Coordinate with HR & hire team based on process requirement- Create a schedule for the project from training phase to Go-Live phase- Train the off-shore team based on the schedule to meet the client SLA.- Review Quality of the process in coordination with… Show more - Coordinate with Business development team in creating a schedule for Pilot phase- Pilot testing of process onsite- Prepare process manual based on the Pilot analysis- Work on drafting the SLA parameters- Coordinate with HR & hire team based on process requirement- Create a schedule for the project from training phase to Go-Live phase- Train the off-shore team based on the schedule to meet the client SLA.- Review Quality of the process in coordination with client- Prepare Ramp-up plan in coordination with Management / Business development Show less

- Managed a team of 15 people.- Maintained Team's Performance Data which includes the process and people productivity.- Planning transition and training process with Operations Managers.- Responsible to manage Quality Audits, T&M study & Billing- Regular client interaction via E-mails and conference calls.