Relationship Manager
Current• Demonstrated expertise in customer service, handling various customer needs and concerns effectively.• Conducted video KYC for a wide range of financial products including CO-Branded credit cards, auto loans, personal loans, credit cards, home loans, Fastag, Rekyc, commercial cards, education loans, forex cards, travel cards, mortgage loans, etc.• Managed operations and streamlined processes to enhance efficiency and productivity.• Spearheaded process improvement initiatives resulting in enhanced customer satisfaction and cost savings.• Provided email support and resolved customer queries promptly to ensure a positive customer experience.• Implemented strategies for customer retention and managed complaint handling procedures efficiently.• Coordinated promotional activities and executed investment schemes to cross-sell financial products effectively.
