• Demonstrated expertise in customer service, handling various customer needs and concerns effectively.• Conducted video KYC for a wide range of financial products including CO-Branded credit cards, auto loans, personal loans, credit cards, home loans, Fastag, Rekyc, commercial cards, education loans, forex cards, travel cards, mortgage loans, etc.• Managed operations and streamlined processes to enhance efficiency and productivity.• Spearheaded process improvement initiatives resulting in enhanced customer satisfaction and cost savings.• Provided email support and resolved customer queries promptly to ensure a positive customer experience.• Implemented strategies for customer retention and managed complaint handling procedures efficiently.• Coordinated promotional activities and executed investment schemes to cross-sell financial products effectively.

During my tenure as a Technical Support Representative at Tech Mahindra BPO, I excelled in addressing customer queries and resolving technical issues via voice support. I specialized in diagnosing and repairing faults , resolving network issues, and installing/configuring hardware and software. My role demanded strong technical communication skills, enabling me to convey complex technical information to customers effectively. Patience, problem-solving, and continuous learning were pivotal in my role, as I strived to ensure prompt resolution of customer concerns while staying updated with the latest technologies. Overall, my experience at Tech Mahindra BPO enhanced my technical support capabilities and honed skills in technical communication, patience, problem-solving, and continuous learning.