Jitendra Jha Email & Phone Number

Bhopal, Mp, In

Mumbai, Maharashtra, India

Mp & Cg

HANDLING SERVICE OPERATION FOR MICROMAX FEATURE PHONE ,DATA CARD, FUNBOOK AND SUPERFONE FOR MP & CG HAVING CALL VOLUME OF 46000 PER MONTH.

Chandigarh Area, India

Team size: Handling total 21 Service center & 2 Collection point, Fully accountable for spearheading Service Operations in the allotted territory and achieving defined Service Reporting Targets & Service Share Managing Service Operation, provide services to the customers and ensure their complete satisfaction. Deftly providing 1 hour service to all GSM customers Map training needs of GSM SSEs, ASC engineers & ASC Customer care officers and provided specialized training… Show more Team size: Handling total 21 Service center & 2 Collection point, Fully accountable for spearheading Service Operations in the allotted territory and achieving defined Service Reporting Targets & Service Share Managing Service Operation, provide services to the customers and ensure their complete satisfaction. Deftly providing 1 hour service to all GSM customers Map training needs of GSM SSEs, ASC engineers & ASC Customer care officers and provided specialized training inputs on continuous basis to keep the skill levels up to date Prepare and submit structured MIS reports to Head quarters timely. Preparation in advance by downloading MIS reports (Accounting related) and collect the payment from all the vendors & ASC’s to avoid Over Due in their outstanding against the spare purchase. Analyze the call load of entire branch every month to control & monitor the fake calls, wrong practices & also for network expansion & network changes. Responsible for interacting with the clients on a regular basis to ensure complete satisfaction and continued business.  Provide Component & Chip Level Training to all ASC Engineers (Every Quarter) to improve the repairing level at all the ASC’s to ensure the high customer satisfaction. Reduce the pending calls in the field by daily working on open/pending calls data & also monitor the standby sets details given to customers. Prepare MSL every month and send the rental requirement to warehouse with the PO details (verify their consumption, purchase stock & rental stock) to ensure the proper parts availability at the ASC’s.After merging service of LG Electronics Mobile, HE&HA, new assignment to handle CHA 2 (HE,HA) ASC along with mobile ASC’s. Following parameters added  Managing Service Operation, provide services to the customers and ensure their complete satisfaction. Deftly providing 2,1,1 service to all CHA customers. EFR should be 15%. RTAT should be 2.1% AMC Show less

team leader for L3 level repair noika mobile division

service engg for pc printer and scaner of HP products

Six Sigma, Green Belt, A 70%

SIX SIGMA GREEN BELT CERTIFICATION COURSE, TO IMPROVE QUALITY AND PROBLEM SOLVING TECHNIQUES

Btec, Electronics And Communication

B Tech, Electronics And Communication