As a Senior Manager at Pedros, a leading grilled chicken chain in South Africa, I am responsible for setting the strategic direction, driving the operational excellence, and delivering strong results for the brand. With an MBA and an MDP in management and marketing, I have acquired the skills and knowledge to lead and grow a successful QSR business in a competitive market.I have over 19 years of experience in QSR, restaurant, and retail operations, spanning multiple countries and brands. I have a proven track record of launching and managing innovative products and services, optimizing the profit and loss performance, enhancing the customer relationship and loyalty, and leading and developing high-performing teams. I am passionate about creating value for customers, employees, and stakeholders, and I strive to achieve excellence in everything I do.