B.E., MBAMore than 15 years experience in IT Industry.Possess combination of Technical, management and business development skills.IT operations management, MES application Support management, IT Asset Management, IT Project management, Knowledge of Manufacturing Execution Systems (MES), IT service desk management, IT support management, IT incident management, Escalation management, SLA management, Specialist Client Services, IT Compliance, IT requirements capture and managing it's fulfilment, IT vendor management, Team management, IT process formulation and implementation.Distinguished abilities in handling activities pertaining to End to End Service Delivery & Process Excellence.Specialties: Domain Proficiency: Messaging, Infrastructure, IT Asset management, Telecom, Security, StorageFunctional Expertise: Business Development, Technical Support and Operations, Management,Professional services,Knowledge of ISP and Telecom solutions, services and environment