Jitendra Mistry Email & Phone Number

Mumbai, Maharashtra, India

Mumbai Area, India

• Extensively contributed in closure of two large Strategic Outsourcing deals worth 80 Million $ and 800 $ Million respectively in 2010 & 2011. • Drove standardization of solutions for various domains to support solutioning in order to reduce solution gaps, faster turn around and improve quality of SO solutions.• Provide Strategic outsourcing consultation to customer for approach and defining right areas for outsourcing.• Lead multi region, multinational, multi-discipline teams of subject-matter experts during solution design and front end customers as Technical Solutions SPOC• Support Business Development and Pre-Sales on client facing opportunities, to understand client requirements and then to create a value-added solutions.• Develop a solution using vendor agnostic offerings, services, labor, assets, hardware, and software to meet client business requirements (Cloud, Enterprise tools, IAAS, PAAS)• Define the services solutions and are the primary source of engagement management and solution design around the world and across technical disciplines• Takes a client's business and IT requirement and create a business focused, deliverable, and cost effective solution to enable business value to be realized.• Focused to interpret customer requirements for IT Strategic Outsourcing, build a strong Techno commercial proposal• Presenting outsourcing solution, TCO modeling to CXO’s• Orchestrate the development of complex, multi-year, custom solutions and associated cost cases• Focus on Business Value and is the end to end solution engine which aligns with the sales process, from Opportunity Development, through to Solution Maturing, and Delivery Handover.• Work with Service Delivery to implement the solution.

• Working in Services Sales Division - Global Technology Services (GTS) is focused on addressing the needs of the domestic market, in India that offers end-to-end Strategic Outsourcing solutions to customers • Working as an IT Solution Manager, designing optimal techno commercial proposals for clients with focus on Strategic Outsourcing of IT Services with clear understanding of RFP provided by client, create build and optimize a proposal which enables the sales team in winning the bid.• Designing high end technical Solution with Resource sizing for Onsite or Remote Model support to Optimal cost estimations and align the proposal with tools and processes• Tools:• System management tools like BM Remedy Service Centre, Tivoli System & Network monitoring and management tools, Uni-center TNG, HP Open View etc.• Responsible to estimate, costs, efforts and services, to design SOW with optimal SLA aligning to the customer business requirements. • Build process driven solution aligning to business processes.• Design IT NOC to support clients as per business needs with onsite and remote models.• Designing a wining solution having transition, migration, maintenance and support as main key areas.• Presentations on outsourcing solution, TCO modeling to CXO’s• Working closely with customer to derive on outsourcing model consultation, design and develop RFI / RFP for customer. • Contracting and Negotiations: • Negotiations with internal procurement and vendors during life cycle of engagement on Resource requirement, inflations, no. of resources and support structure for outsourcing. • Negotiations with customers on outsourcing scope and finalization of precise pricing. • Consult with customer legal and internal legal arrive on agreeable terms and conditions which should benefit organization and customer both.

I Joined IBM in November 1998 as Team Lead for Siemens Project, i was the Delivery Project Executive in Siemens SO Project from November 2003 to November 2005. From November 2005 to March 2006 Lead the Transformation Project Management for IBM at ABN Amro Bank & Managed the AP Transformation Projects. From April 2006 to Dececember 2006 i was Delivery Project Executive at TATA Motors Ltd , SO Project at IBM India Ltd.

I joined Microland as a Customer Support Engineer and reached the Level of Customer Support Manager in 7 years, managing the Mumbai Main Office having more than 100+ banking and finance customers and lead a Team of 25+ EngineersMy job responsibilities as Customer Support Manager included • Undertaking System Integration Projects at our customer’s premise• Providing Back-end support for field support staff.• Design optimal solutions for the customers as per their requirements• Services Sales and Support for AMC & Upgrade Sales• Managing the Team of ~ 25+ Field Support Engineers.• Working at banking customers handling Data-center & Network Operations. • Representing a team of Sr. Engineers, where my Job profile included, Technical support in network troubleshooting to achieve the committed uptime for the customer. • Preparations of SLA Reports and Trend Analysis reports required for weekly and monthly review meetings with customer.• Analyzing existing network and keeping a track of down time, as well as continuous analytical process implementation for improving capacity, capability and strength to provide better stability to customer on WAN. • Assisted Change Management process on Network fronts at the site.

Viraat Marketing was Lead Dealer for ICIM Computer , I was Senior Customer Support Engineer and lead a team of 5 to 6 Field Engineers

Diploma In Computer Technology, Computer Engineering, 1St Class

Diploma In Computer Technology, Computer Engineering

Hsc, Higher Secondary Certificate

Ssc, Secondary School Certificate