Jitendra Nagar Email & Phone Number

Gurugram, HR, IN

Noida, Uttar Pradesh, India

Responsible for L1 delivery through task force of 5K consultants from North region via several Call Centre Sites. Managing the Chat, Email and Voice Operations for Contact Centre as a Senior Vendor Manager. Collaborated for successful launch of Flipkart Minutes in Metros 🚈 Launched Hotline and inline RMT for enhancing the speed of resolution to end.

Noida, Uttar Pradesh, India

Managing the Pan India Non Voice Line of Business for Flipkart CS as a Partner Manager for 2000+ FTEs across Chat and 📧

Bengaluru, Karnataka, India

Leading the Call Centre Operations for In-house and Partner teams for Installation and Repair Charterat Jeeves & F1.

Gurugram, Haryana, India

Part of Digital Marketing at ByteDance wherein I am responsible for managing the training function for Ad Policy and Review function for South East Asia.Responsible for meeting training requirements for Ad Moderation activities and rolling out Policy-related changes for In-house and Partner team while ensuring Brand Safety as the Top Most Priority.My role.

Gurugram, Haryana, India

End to End Training Management for Content Moderation Business with Process Size of 3500+ FTEs for YouTube.Handled various lines of business with the responsibility of managing new hire training, remedial training, conducting process knowledge tests, and ensuring LMS adherence for up-to-date process knowledge amongst moderators.Handled a team of 6 training.

Mumbai, Maharashtra, India

Heading Pan India Social Media & Chat Process for Vodafone Idea Limited.This includes managing DOT Complaints, TRAI Complaints, and Consumer-related grievances received on Consumer forums in regards to Vodafone Idea user complaints.Direct reporting of 2 AMs and 4 TLs, 5 QAs, and 2 Trainers with Process size of 100+ FTEs for Chat and Social Media Support.

Lower Parel Mumbai, Maharashtra, India

National Quality Lead at Vodafone India for Call Center Operations. Handling Inbound and Outbound Line of Business Including Customer Support, Customer Satisfaction, and Customer Retention. Responsible for Driving Customer Experience and Net Promoter Scores via various Projects and Methodologies through Our 60+ Call Center Sites across 23 Circles for.

Jaipur, Rajasthan, India

Leading Call Centre Training at Vodafone Rajasthan for Inbound and Outbound Line of Business.Handled different Profiles in Training which includes Technical Training for Data Geeks at Vodafone Stores and Vodafone Mini Stores and Sales Training for Direct Sales Team and Super CC Desk. Further, handled IB and OB Call Centre Partners for executing training.

Jaipur, Rajasthan, India

Managing Device Support Customer Care for one of the strongest Client in Smartphone Space. My work includes end to end Operations Management for Call Center Operations which include handling Non Voice (Chat and email) and Voice ( IB and OB) Operations.Represented Sony India for Sharing Best Practice Procedures at the Global Training Event held in Lund.

Jaipur, Rajasthan, India

Managing Operations for Device Support Business. Herein, I was responsible for managing Service Level, Shrinkage, Attrition, and Revenue for the account via Strong Manpower Planning.Handling team of 7 AMCCs and 100+ FTEs for Email, Chat, and Voice Support Operations.Responsible for Client Management and Client Interaction at India and Global Level..

Jaipur, Rajasthan

1. Handling a team of 10 QAs across 3 different programs2. Responsible for overall service delivery, process and transaction quality for Pan India Sony Ericsson Campaign3. Quality Head – Client Services to ensure that all the deliverables, ramp-up and transition is in line with Project Management methodologies4. Provided assistance and overall man.

Jaipur, Rajasthan

1. Reviewing, tracking, monitoring, and self-auditing the various verticals and suggest the CCM take the necessary action to avoid repetition of errors2. Proficient in the usage of checklist for audits on all the processes which was devised by the team and inculcated in all the processes in a stage by stage manner3. Accountable for audit inbound e-mail and.

Jaipur, Rajasthan, India

1. Handling a team of 30 executives across 2 different programs2. Responsible for handling the Service Level and publishing C-Sat report3. Mentored new associates while gaining experience in providing complete on the job training 4. Mentored Management trainees about the call center operational methodologies5. Handled customer escalations and coordinate.

B.Com, Commerce

Activities and Societies: Group Discussion and Counselling SessionsGraduate from Commerce College, University of Rajasthan, India

Subject - Commerce, Commerce

Activities and Societies: Debate Competition & Inter House Volley Boll Tournament

All Subjects, All Subjects

Activities and Societies: Enactment & Dance