Currently leading initiatives as an Assistant Manager at EXL, I am simultaneously enriching my expertise through an Executive MBA in Business Analytics at SCMHRD. With a strong foundation in economics from the University of Pune, I bring to the table keen analytical skills and a commitment to operational excellence, particularly in the utilities sector.At the heart of my approach is a focus on customer centricity, which has guided our team in surpassing service level agreements and managing client relations effectively. My tenure in the outsourcing industry is marked by a series of process enhancements, each contributing to heightened efficiency and customer satisfaction. Through collaboration and a diligent eye for detail, our team consistently achieves strategic deliverables.