# Develop and execute comprehensive marketing & sales strategies and campaigns that align with the company's goals and objectives.# Lead, mentor, and manage a high-performing marketing team, fostering a collaborative and result-driven work environment.# Leading the sales team to drive revenue growth, meet sales targets, and achieve business objectives through effective sales strategies, performance monitoring, and pipeline management.# Conducting market research, competitor analysis, and customer insights to identify emerging trends, market opportunities, and consumer preferences to inform marketing and sales strategies.#Recruiting, training, mentoring, and motivating marketing and sales teams to foster a high-performance culture, drive team productivity, and achieve organizational objectives.

# Refined organizational structure to consolidate, streamline and delineate necessaryfunctions.# Developed quarterly business plans to evaluate cost projections.# Evaluated product or service by analyzing and interpreting data and metrics.# Negotiated and drafted contracts with business partners, clients and vendors.# Oversaw operations and coordinated with managers to increase quarterly profits.# Reengineered departments to establish top-performing groups while decreasing costs.# Implemented new service strategies to support increased workflow, reducing client ratio while maintaining service levels.

# Works with the Executive Management team to define the corporate e-commerce strategy.# Analyzes and assesses the effectiveness of all existing operations and current needs based on new technology and market competition.# Works with the Business Units to improve, develop and advocate new promotional opportunities for products and services.# Develops business plan and annual budget for e-commerce function.# Manage the day-to-day e-commerce operations, maintenance, and performance measurement of the company.# Carries out supervisory responsibilities in accordance with the company's policies includingplanning, assigning, and directing work.

# Proactively prospecting and identifying potential clients, markets, and business opportunities to generate new leads and revenue streams.# Conducting market research, competitor analysis, and industry trends analysis to identify emerging market trends, customer needs, and business opportunities.# Building and maintaining strong, long-lasting relationships with existing and potential clients, understanding their needs, addressing their concerns, and providing tailored solutions to meet their business objectives.# Creating compelling sales presentations, proposals, and pitches to effectively communicate the value proposition, features, and benefits of products or services to prospective clients.# Developing and implementing strategic sales plans and tactics to achieve sales targets, penetrate new markets, and expand the customer base.

# Recruit, Develop and Retain :• Recruiting and training people who can bring desired results to the business • Enhance work culture in different ways in order to retain personnel.# Marketing and Revenue Goals :• Setting revenue goals and enacting marketing strategies which enhance product sales.• Establishing strong relationships with customers by coordinating efforts between them and team members.• Identifying potential clients and aiming to keep them as repeat customers.# Customer and Employee Satisfaction :• Ensure transparent and clear communication to customers as well as employees in order to maintain high satisfaction levels# Operations Upkeep:• Basic operational administration of the hub including station opening and close-down.• Bubbling up issues/bottlenecks in quality and service delivery up to the Sr. Ops Manager.

# Responsible for obtaining profitable results through the sales team by developing the team through motivation, counseling, skills development and product knowledge development Identifying potential customers, negotiating terms & deal closure.# Ensuring that the staff meetings take place every day.# Attending the management meetings when organized, ensuring that the branch is running efficiently and to full capacity.# Supervise staff to ensure the clinic operates in an efficient manner and that the patients receive high quality customer service.

Responsible for handling a team of 24 employees and supervising their worksuccessfully.# Motivating the team members to achieve the targets as assigned by doing cross selling & meets company's goals.# Handling all team members' problems and queries successfully and provided solutions to their problems.# Mentoring and training up junior and new staff.# Arranging & chairing weekly team meetings, focusing on targets & achievements.# Perform quality checks, develop and review performance reports, identify areas to improve.# Maintaining the daily, weekly and monthly performance reports and sharing it tothe reporting manager.

# Served call center supervisor position successfully and handled all the duties assigned to this position, these duties are as follows:- Responsible for handling a team of 36 employees and supervising their work successfully Handled all team members' problems and queries successfully and provided solutions to their problems Provided technical support to the team members.- Responsible for motivating employees and team members to meet company's goals and customer satisfaction

# Worked as a customer care representative and handled all the assigned duties of this position, these are mentioned below:- Handled all the clerical duties and activities of the organization like- answering phone calls and mails, completing other computer related activities, communicating with customers to understand their queries and problems.- Responsible for compiling and keeping records of important files and documents