Jitendra Sahoo Email & Phone Number

Bhubaneswar, Orissa, India

• Manage a team of approx. 10 NOC Teams & 32 field engineers and to ensure that all key metrics of performance as per the Client SLA are met and exceeded.• Configuration & support of Cisco / HP / Maipu / Huawei router & switches to field teams & Airtel Teams.• SOW preparation & Finalization as part of Project management. Handling escalation & preparing project Plan to complete it within Timeline.• Managing Vendor & co-ordination with them to complete the work on particular timeline.• Managing communication, including status reporting, risk management, escalation of issues that cannot be Resolved in the team.• Scheduling conference calls/meets with customers for weekly updates related to WIP projects, handling queries from customers and providing valid replies/solutions to them.• Publishing weekly project status & Tracker report to the customer as well as Internal management. Capturing Issue and Risk Register.• Provide all required report & docs to Quality Team & continuous working for Quality Improvement Plan.• Keep all project related documents updated & Involve for billing process as well. • Making sure that project is delivered in budget, on schedule & within the scope. Participating in project planning and development of the project intimation plan.Tools & Software used: M6 Metasolv, IBM Netcool, Remedy, Teams & Zoom Meeting.

Bhubaneshwar Area, India

• Working as a Project Coordinator at Bharti Airtel Ltd & involving in IWAN project. • Handling a team of 60 peoples looking after entire Odisha Circle.• Providing MPLS (VPN) or ISP links through last mile RF connectivity to Enterprise / Corporate customers. • Coordinating with team for Installation / Implementation or Operational calls.• Download the regular tickets from BMC Remedy & update frequently to avoid escalation.• Providing the remote support of Cisco / HP / Huawei router & switches to field teams.• Remotely configure the router & switches, reachability of links.• Proper planning & team align to complete the sites on expected time frame.• Providing support for new site feasibility for ISP / MPLS links.• Preparing the backend data & scheduling engineers for new site Installation.• Arranging Engineers to check the down sites as per the received calls from NOC Team.• Handling of escalated calls from field. Follow-up and escalation with NOC to resolve the critical RF / Electrical issues / Router Issues.• Coordinating with the other teams like Ericssion, Ciena, MW team, Fiber team towards early integration & restoration.• Handling critical issues like Ethernet, RF, IP unreachable cases & coordinating with concerned team to restore the sites.• Providing the configuration & support for Installation of Cisco, HP, Huawei Switches.• Providing local & remote support of RF devices like RADWIN & Cambium. • Coordinating & follow-up with field teams & NOC teams regularly for closing of TT.• Preparing weekly, daily & monthly deployment & feasibility tracker & preparing TT sheet on daily basis. • Guide the field teams, Analysis the issue of the bandwidth chock, drop, unreachable devices and link down case.

Bhubaneshwar Area, India

• Preparing the Indoor & Outdoor Samll Cell L2 Switch NIP.• Design the diagram of Small Cell sites & preparing the SO6 input file for SO6 triggering.• ADVA clock configuration file preparation, Design the diagram for clock.• Wi-Fi configuration updated on portal & Delta NIP sent to NOC for provisioning.• PE raise for image up-gradation & configuration of CSS & AG1 sites.• Handling a team of 10 members for Throughput / Clot / GTP Loss testing. • Guide the Team member, Analysis the GTP Loss / Through Issue & involve to clear the loss for quick resolution.• Coordinating with O&M Team, Fiber & MW Team, RF Team to clear the Throughput / GTP Loss cases.• Raising the TT for Throughput / GTP Loss cases on HSPM portal & forwarded to NOC on escalated / long pending cases for joint troubleshooting with Samsung / RF / Cisco / MW NOC Team.• Clot Testing of CSS site, find out the issue & forward it to the concerned department for resolution.• After GTP Loss / Throughput Issue resolved engage RF / Vendor Team for re-drive the clot.• Involve independently to resolve any type of EnodeB issue with RF / Samsung Team.• Locally & remotely providing the support to Cisco / Samsung / O&M team for site down cases.• Currently sitting at Bhubaneswar H.O. & providing the network support to Odisha circle. • Resolve the Fiber & Microwave issue with co-ordination of O&M and RF team. • LSMR-DHCP, MME & SAR reachability issue.• Generate the TT on HSPM portal & follow-up with NOC for resolution.• Daily co-ordinate with Samsung Team for Integration, SCFT & Throughput issue.• Regularly check the Throughput Issue & clot issue sites & coordinating with NOC for resolution.• Daily check the sites requested by Cluster Manager, IP Manager & Circle Head.• Preparing the AG1, CSS reports, daily tracker & raise the TT on portal.• Providing the remote support to L1 Engineer & Technician, verify the configuration & assign the concerned tam to resolve the issue as soon as possible.

Bhubaneshwar Area, India

 Working as Network Engineer (holding team member of 12 people) Providing Support for VPN configuration, up gradations, Feasibility of Setup & Configuration of New VPN Implementations for Intranet / VPN. Monitoring & troubleshooting of LAN, WAN links of our DOP Odisha links i.e. BSNL Leased Line, Broadband links and Sify RF & Dongle links. When link gone down raise the fault ticket with call centre & co-ordinate with local Engineers, BSNL peoples & NOC team to resolve the issue. Working knowledge of LL Modem i.e. G703, G703E1, V35 & Ethernet Modem. Configuration, installation & troubleshooting of Sify RF Links on DOP customer site as well as other corporate & enterprise customers.  Installation of Wireless/WI-FI 3G Router & Reliance and Airtel 2G & 3G Data card installation. Network maintenance and trouble shooting in LAN environment. Provide technical support to our Field & Remote Engineer to resolve the issue of down calls & remotely configure their router & switches & guide the Engineer & customer also to resolve the issue & link restoration. Doing weekly & monthly reviews with the service providers as well as Customer. Daily co-ordinate with BSNL JTO’s, SDO’s & DET for new Broadband & Leased Line connection & follow-up with them for link down. Responsible for RF connectivity by establishing through P2P links and P2MP links and Backbone links. • Installation of Cisco 1800, 2100, 2800, 1800, 7200 series router and also Maipu, HP & Juniper.• Hands on experience in IOS up gradation in router. • Installation of Cisco 2900, 3500, Juniper switches and also Maipu switches.• Provide fiber connectivity for smooth connectivity.• Work with various Radios, like—SMAC, Proxim, Radwin, Firepro, HP modems.

Bhubaneshwar Area, India

 Monitoring & troubleshooting of LAN, WAN links of our Reliace Offices across Odisha & also our Reliance external customer links. Configuration & installation of Wireless/WI-FI 3G Router & Reliance 1x, HSD, WDVPN & 3G Data card & troubleshooting. Call assign, login, monitoring, asset mapping, people mapping & onsite, telephonic & remote call closing through BMC Remedy software. IP-Sec, Mobile Pass installation, configuration & troubleshooting. Ghosting of Windows XP, 7 & 8 with image file. Handling OS related issue, data backup, Application related issue on daily basis. Installation & support of Office Application like MS Office, Open Office, SAP. Configuration & troubleshooting of different mail i.e.: Lotus, Thunderbird & Outlook. (In mail New account creation, id file mismatch, Send/Receive problem, Archive setting, Mail server changes, Password reset, Disk quota problem etc.) Installing & updating of Antivirus & patches physically as well as remotely. WSUS patches & Marimba software installation & updated on users PC remotely as per our server report on daily basis. Network maintenance and trouble shooting in LAN environment. Installing and configuring software applications like OS – Win 2000, XP, Win7, Vista, Server- 2003 & 2008 & OS related software. Managing & troubleshooting of Laserjet, Scanjet, Printers in LAN & environment.  Providing remote & telephonic support to our remote Engineers & clients.  Installation & Support of Video Conferencing Equipments. HDX-5000, 6000 & 7000. MP license configuration & testing, M100 Desktop software configuration & support, familiar with screen recording, bandwidth testing, audio-video patch problem.

Bhubaneswar, Odisha

1. Installation & Support at all over the Orissa of RF Devices like Firepro Radio & Router and Cisco, Huawai, Maipu & Dlink switch & Router.2. Installation & Support of Video Conferencing Equipments.3. Support & maintenance of Microsoft Windows Server with Client (2008, 2003 & 2000) & Windows Vista at 8 Locations (i.e. around 50 Desktops, 16 printers, 50 UPS & 8 3 KVA On-line APC UPS) around the State of Orissa of Krishi Vigyan Kendra.