Area Service Manager

• Providing after sales service support to the distributer, dealer and customers• Establishing Service Franchisee and Service Centre according to sales volume area • Looking after planning to arrange engineer area in field service to timely execution and according to customer query and maintaining response time• Ensuring service operation adhering to compliance with policies and standards• Developing new processes, revising the process manual time to time and ensuring… Show more • Providing after sales service support to the distributer, dealer and customers• Establishing Service Franchisee and Service Centre according to sales volume area • Looking after planning to arrange engineer area in field service to timely execution and according to customer query and maintaining response time• Ensuring service operation adhering to compliance with policies and standards• Developing new processes, revising the process manual time to time and ensuring implementation & adherence of the processes in all locations• Rendering regular franchisees and SC (Service Centre) audit & support• Giving technical support and training to various franchisees and SC Engineers • Conducting trainings for improving technical & functional skills of the team members• Creating schedule for effecting preventive / predictive maintenance schedules of reliability • Responsible for the service spares and returning of surplus spares after attending the service calls• Submitting regular report to the R & D Department to all feedback from ground level to analyse, improve and develop new products • Making regular visit to the customers and dealers for providing proper & accurate feedback• Supervising a team of more than 200+ people• Company deal in Solar power equipment and bio products Show less

• Resolved & analysed customer complaints• Monitored a team of ASC for all the products• Provided technical support to ASC Engineers• Carried out troubleshooting, re-repairing, productivity, quality and testing of products• Liable for the service spares and returning of surplus spares after attending the service calls• Submitted defective materials to the HO for analysis and repair• Mentored a team of more than 50 people• Resolving all distributers and dealers… Show more • Resolved & analysed customer complaints• Monitored a team of ASC for all the products• Provided technical support to ASC Engineers• Carried out troubleshooting, re-repairing, productivity, quality and testing of products• Liable for the service spares and returning of surplus spares after attending the service calls• Submitted defective materials to the HO for analysis and repair• Mentored a team of more than 50 people• Resolving all distributers and dealers queries to maximize the sales• Conducted physical counting of material in stores & shops at vendors end as per Material Audit Plans and working out the difference between physical stocks and book stocks• Liaised with Stores, Shop and Materials Departments for perpetual inventory, verification at vendor end• Assisted the superiors in planning & scheduling stock verifications• Provided service for Tata sky set top box, TV, LCD, Home theatre, Karaoke magic sing and DVD, Vaccum cleaner, Air conditioner Show less

• Met the norms for the service standards and delivery• Ensured the closure of calls on the same day• Looked after the appointment and development of services franchisees in the areas• Developed the standardized systems for smooth operations of service deliveries at Franchisee Location• Accountable for achieving AMC target• Ascertained advance payment and timely collection of outstanding payments• Reviewed the AMC services provided by Franchisee and… Show more • Met the norms for the service standards and delivery• Ensured the closure of calls on the same day• Looked after the appointment and development of services franchisees in the areas• Developed the standardized systems for smooth operations of service deliveries at Franchisee Location• Accountable for achieving AMC target• Ascertained advance payment and timely collection of outstanding payments• Reviewed the AMC services provided by Franchisee and Dealers• Monitored inventory and spares for the entire branch and controlled usage of spares and maintained the MS level at all locations• Generated revenue through sale of spares, accessories, AMC, etc.• Prepared reports regarding inventory & stock, MS, defective management, pending calls and open calls• Handled products like Aqua, Vacuum cleaner, Eurodiya (Solar light) Show less

• Provided technical training to technical staff• Responsible for lab kits and instrument maintenance

o Overall supervision of field service engineer under guider national service heado Assigning work to field engineer to maintain TAT