Reviewing & Interpreting the market trends and client feedback to match the business strategies as per the guest requirements & expectations. Interecting with customer for feedbacks and implementing world- class service strategies.

Evaluates the job performance of each front office staff. Verifies that accurate room status information is maintained and properly communicated. Check cashiers in and out and verify at the end of each shifts. Personally meet all arriving and departing guests. Maintain strong relationship with repeat guest and good relations between hotel and new guest. Coordinate with other department for smooth operation.

Process and confirm all reservation coming through the various channel like e-mail, Online Travel Agents, Travel Agent, telephone. handling Travel Agents Account's. providing all relevant information about the hotel while making the reservation to customers. open and close the inventory when required in all web line channels. maximize revenue by converting enquiries, recognizing business prospects and opportunities to up sell the venue services. Ensure that all reservations are recorded following established procedure with full and clear information and that they are inputed accurately and promptly on to the system.

Supervises the work load during the shifts, schedule the front office staff, maintains working relationship and communicates with all departments, maintain master key control, update group information, maintain and monitor groups requirements and update to concern department. Perform other duties as per operations demand.